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I have tried all the fixes in the "Managing the Flash Plugin" article on the support site, but am still unable to get the Flash bit to work for my favorite eMagazine, any thoughts?

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  • Last reply by cor-el

vondelynn
vondelynn
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I have tried all the fixes on the managing the Flash plugin website (uninstalled, reinstalled, updated plug in, etc) but I am still not able to access my subscription on my favorite digital magazine. I can view it in Internet Explorer and I can play Flash games on Facebook, etc. So I am at a lost as to where to try next. With it being on the old tower PC and not my new zippy laptop it is difficult to play with troubleshooting and with all the addons installed by my family I'm not sure what to delete or try again.

I have tried all the fixes on the managing the Flash plugin website (uninstalled, reinstalled, updated plug in, etc) but I am still not able to access my subscription on my favorite digital magazine. I can view it in Internet Explorer and I can play Flash games on Facebook, etc. So I am at a lost as to where to try next. With it being on the old tower PC and not my new zippy laptop it is difficult to play with troubleshooting and with all the addons installed by my family I'm not sure what to delete or try again.

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cor-el
cor-el
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Did you post with the computer that gives problems or did you use another computer?

Try to uninstall and reinstall Flash.

See Flash Player uninstall: http://www.adobe.com/go/tn_14157 (this will remove the Firefox Flash plugin and the ActiveX control for IE)

Your above posted system details show multiple Java Console extensions. You can uninstall (remove) the Java Console extensions and disable the Java Quick Starter extension as you do not need them to run Java applets.

See http://kb.mozillazine.org/Java#Multiple_Java_Console_extensions

http://www.java.com/en/download/help/quickstarter.xml - What is Java Quick Starter (JQS)? What is the benefit of running JQS? - 6.0

Disable the Java Quick Starter extension: Tools -> Addons -> Extensions Control Panel -> Java -> Advanced tab -> Miscellaneous -> Java Quick Starter (disable)