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I am unable to use NEXT after putting in my password to sync my account. The error is that my password is too short. I am using the correct account and my password is seven charators.

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I put in my email address and then put in my password and then the error message says the password is too short. I have a seven character password. How do I by past this error to continue so that I can sync my information?

I put in my email address and then put in my password and then the error message says the password is too short. I have a seven character password. How do I by past this error to continue so that I can sync my information?

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Hi, Firefox Sync requires the account password to be at least eight characters, so using a slightly longer password should make it work for you.