Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have message 'please re-install the Toolbar' but can not find how/where to do that.

  • 1 reply
  • 3 have this problem
  • 15 views
  • Last reply by cor-el

smspark
smspark
more options

I have re-installed Firefox but it did not include the toolbar. Message at the top of my screen says "Firefox is not able to show the toolbar. Please re-install the Toolbar". I have been everywhere I can look and can not find a download for re-installing the toolbar.

I have re-installed Firefox but it did not include the toolbar. Message at the top of my screen says "Firefox is not able to show the toolbar. Please re-install the Toolbar". I have been everywhere I can look and can not find a download for re-installing the toolbar.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

In Firefox 4 you can use one of these to start in Safe mode:

  • Help > Restart with Add-ons Disabled
  • Hold down the Shift key while double clicking the Firefox desktop shortcut (Windows)