Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I am SUDDENLY unable to print a page while thru firefox. Still able to if I go thru IE.

carterlm
carterlm
more options

I went to print the confirmation of a bill payment and it wouldn't print, it wanted me to send to documents,... which it didn't do either. Last week it worked fine and if I go thru IE it works fine.

I went to print the confirmation of a bill payment and it wouldn't print, it wanted me to send to documents,... which it didn't do either. Last week it worked fine and if I go thru IE it works fine.

Chosen solution

My guess is that your printer isn't selected in the Printer - Name box where you initiate printing, but rather something like the XPS "printer" is selected and that's why it wants to be saved as a "document".

If that isn't the problem, try the reset described here:
http://kb.mozillazine.org/Problems_printing_web_pages#Reset_printer

Read this answer in context 👍 0

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

Chosen Solution

My guess is that your printer isn't selected in the Printer - Name box where you initiate printing, but rather something like the XPS "printer" is selected and that's why it wants to be saved as a "document".

If that isn't the problem, try the reset described here:
http://kb.mozillazine.org/Problems_printing_web_pages#Reset_printer