Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox 6 will not launch and I cannot get my crash report from crash-stats.mozilla.com

  • 1 reply
  • 82 have this problem
  • 4 views
  • Last reply by mgmm1

roachetta
roachetta
more options

Worked fine until updated to version 6. Now when I open it I get the: "We're Sorry - Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts." It never restarts, just the continuous error box.

It will not start in safe mode. I have tried every combination. The firefox troubleshooting says to look at the crash report. I get a 404 from https://crash-stats.mozilla.com/report/index/(number without bp-) every time.

I have tried to completely uninstall and and remove related folders and completely reinstall and still the same results.

Worked fine until updated to version 6. Now when I open it I get the: "We're Sorry - Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts." It never restarts, just the continuous error box. It will not start in safe mode. I have tried every combination. The firefox troubleshooting says to look at the crash report. I get a 404 from https://crash-stats.mozilla.com/report/index/(number without bp-) every time. I have tried to completely uninstall and and remove related folders and completely reinstall and still the same results.

All Replies (1)

mgmm1
mgmm1
more options

This sounds the same as my issue. I was browsing in Firefox v6.0 last night and all of a sudden it closed with no notice or error message. When I tried to open FF I received the messaga; We're Sorry - Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts." I does not restart. I have been using IE to browse for a solution and nothing works other than opening as administrator. Now this problem is only on one of my laptops and is fine on my desktop and other laptops so it appears to be something specific to my laptop which is running Window XP Home and Service Pack 3.

Some suggestions were to change the profile (did not work), end the firefox.exe process in task manager (not running in processes) and delete an xpicleanup.exe (not listed).

The only thing that works is to run as administrator but I have to do this everytime. Is ther a solution? file.