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Firefox crashes

  • 6 replies
  • 6 have this problem
  • 5 views
  • Last reply by BKJT

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Firefox crashes repeatedly. It occurred frequently under 6.0.1 and has continued with 6.0.2. My plugins are up to date. I do NOT use Comcast Constant Guard or Norton.

Firefox crashes repeatedly. It occurred frequently under 6.0.1 and has continued with 6.0.2. My plugins are up to date. I do NOT use Comcast Constant Guard or Norton.

All Replies (6)

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See:


Create a new profile as a test to check if your current profile is causing the problems.

See Basic Troubleshooting: Make a new profile:

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files)

See:

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Here's another: https://crash-stats.mozilla.com/report/index/bp-1ac81dff-186c-4ebc-9580-4f0ca2110912 4.5 days since version was first installed.


 Application Basics
Name
Firefox
Version
6.0.2
User Agent
Mozilla/5.0 (Windows NT 6.0; WOW64; rv:6.0.2) Gecko/20100101 Firefox/6.0.2
Profile Directory
  Open Containing Folder
Enabled Plugins
  about:plugins
Build Configuration
  about:buildconfig
 Extensions
Name
Version
Enabled
ID
20-20 3D Viewer
4.5.2.0
true
2020Player@2020Technologies.com
Better Facebook!
5.911
true
betterfacebook@mattkruse.com
Personas
1.6.2
true
personas@christopher.beard
PriceBlink
2.1
true
info@priceblink.com
Yahoo! Toolbar
2.3.8.20110620112826
true
{635abd67-4fe9-1b23-4f01-e679fa7484c1}
HP Smart Web Printing
4.0
false
smartwebprinting@hp.com
Java Console
6.0.14
false
{CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA}
Java Console
6.0.15
false
{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
Java Console
6.0.16
false
{CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA}
Java Console
6.0.17
false
{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}
Java Console
6.0.19
false
{CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA}
Java Console
6.0.20
false
{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
Java Console
6.0.21
false
{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
Java Console
6.0.22
false
{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
Java Console
6.0.23
false
{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
Java Console
6.0.24
false
{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
Java Console
6.0.26
false
{CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA}
Kaspersky URL Advisor
9.0.0.736
false
linkfilter@kaspersky.ru
Microsoft .NET Framework Assistant
1.2.1
false
{20a82645-c095-46ed-80e3-08825760534b}
 Modified Preferences
     Name
     Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
http://www.geocaching.com/Default.aspx|http://bl126w.blu126.mail.live.com/default.aspx?wa=wsignin1.0&rru=inbox|http://ww…
browser.startup.homepage_override.buildID
20110902133214
browser.startup.homepage_override.mstone
rv:6.0.2
browser.tabs.loadInBackground
false
browser.tabs.warnOnClose
false
extensions.lastAppVersion
6.0.2
general.useragent.extra.microsoftdotnet
( .NET CLR 3.5.30729; .NET4.0C)
keyword.URL
http://search.live.com/results.aspx?FORM=IEFM1&q=
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1315688814
places.history.expiration.transient_current_max_pages
126655
places.last_vacuum
1305848783


< removed print prefs -c >

Modified by cor-el

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Had to cut it short because of the limit on the number of characters allowed. Hope what I removed wasn't critical to figuring out the problem.

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I'm not sure what a good a new profile will do me because the things I want to use are in my profile. This sounds like an extremely time-consuming "solution." I have bookmarks I use daily, that's how I view my bills, access my accounts, etc. If I want to waste my time, I'll just use IE. Seems to me with the number of people experiencing problems, there is a problem which didn't exist under earlier versions. Instead of many people trying a lot of different things in an attempt to "fix" the problem, I think it would make more sense to actually fix the issue with an update so everyone experiencing the problem can have it fixed.

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What specifically in my profile do you think is the problem? Let's narrow it down a bit.

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I especially like how all the instructions say I must close Firefox. When I close Firefox, the instructions I am reading by using Firefox are also closed.