Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 5 replies
  • 5 have this problem
  • 7 views
  • Last reply by Tim

capt_dave
capt_dave
more options

Two different computers, when updating to Firefox 7.0.1 both crash. These are both work PCs so firewall issue is a possibility, but I have had no prior problems with any prior versions of Firefox.

The crash ID below is for my windows XP machine, my other pc which crashes is my windows 7 machine.'

I cannot run in safe mode.

I have upgraded a prior Firefox and had it not work, so I completely uninstalled 7.0.1, installed the prior version of Firefox, verified it still worked, uninstalled the prior version, including personal settings, re-installed version 7.0.1 and still it crashes.

Firefox has been my favorite browser - please help.

Two different computers, when updating to Firefox 7.0.1 both crash. These are both work PCs so firewall issue is a possibility, but I have had no prior problems with any prior versions of Firefox. The crash ID below is for my windows XP machine, my other pc which crashes is my windows 7 machine.' I cannot run in safe mode. I have upgraded a prior Firefox and had it not work, so I completely uninstalled 7.0.1, installed the prior version of Firefox, verified it still worked, uninstalled the prior version, including personal settings, re-installed version 7.0.1 and still it crashes. Firefox has been my favorite browser - please help.

Chosen solution

Firefox 7.0.1 Crash Report [@ mozcomp.dll@0xadb6 ]

680927 NEW Startup crash in mozcomp.dll with Oracle Enterprise, F5 Networks, Passlogix V-GO, IBM Tivoli Access Manager SSO

See https://bugzilla.mozilla.org/show_bug.cgi?id=680927 for a workaround

Read this answer in context 👍 1

All Replies (5)

Tim
Tim
more options

Can't find that crash id in the system. Can you provide a few others?

capt_dave
capt_dave Question owner
more options

Just now - Mozilla Crash Reporter says successfully sent: bp-a4576564-1bb9-46a9-b3f4-3deee2111024 bp-0dfea8e5-cdcc-48a6-bc79-089fd2111024

Prior: bp-8c1c0776-4f0d-4444-bb8a-2257b2111024 bp-14eab517-44c7-456e-9460-220da2111021 bp-d3e849c9-239a-4afd-8760-9ec522111021 bp-4436c082-ccb9-4136-bb5d-a0b512111021 bp-603f0898-db0c-4c68-bcd7-0444d2111019 bp-f7f13f53-7ef1-4add-9e00-7cf862111019 bp-d82f4a1f-f45e-4578-b435-a45732111019 bp-727b480e-4b70-44ec-b95c-718b42111014 bp-97a48f88-c9cc-4d09-96cf-63e312111014

Tim
Tim
more options

Chosen Solution

Firefox 7.0.1 Crash Report [@ mozcomp.dll@0xadb6 ]

680927 NEW Startup crash in mozcomp.dll with Oracle Enterprise, F5 Networks, Passlogix V-GO, IBM Tivoli Access Manager SSO

See https://bugzilla.mozilla.org/show_bug.cgi?id=680927 for a workaround

capt_dave
capt_dave Question owner
more options

That worked! Many Thanks!!!

Tim
Tim
more options

No problem - please mark the issue resolved