Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by DFH896

DFH896
DFH896
more options

Crashes on startup, even in safe mode

Began immediatgely after installing upgrade to FF 8.0

Remains even though I deleted FF 8 and reinstalled v. 7 without profile

Crashes on startup, even in safe mode Began immediatgely after installing upgrade to FF 8.0 Remains even though I deleted FF 8 and reinstalled v. 7 without profile

Chosen solution

Two items are causing many Firefox 8 crashes:

  • Roboform older versions. You can try to update Roboform to see if that solves the crashing problem: http://www.roboform.com/platforms/browsers/firefox
    • See --> bug 691271 (RESOLVED WORKSFORME Crash mainly close to startup in [@ DebugBreak ] [@ DbgBreakPoint ] with Roboform)
  • Trusteer Rapport
    • Windows: Start > All Programs > Trusteer Rapport > Stop Rapport
    • Mac: System Preferences > Other > Rapport > Stop Rapport"


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

Read this answer in context 👍 0

All Replies (2)

SafeBrowser
SafeBrowser
more options

Chosen Solution

Two items are causing many Firefox 8 crashes:

  • Roboform older versions. You can try to update Roboform to see if that solves the crashing problem: http://www.roboform.com/platforms/browsers/firefox
    • See --> bug 691271 (RESOLVED WORKSFORME Crash mainly close to startup in [@ DebugBreak ] [@ DbgBreakPoint ] with Roboform)
  • Trusteer Rapport
    • Windows: Start > All Programs > Trusteer Rapport > Stop Rapport
    • Mac: System Preferences > Other > Rapport > Stop Rapport"


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

DFH896
DFH896 Question owner
more options

Solved it. I had Roboform 5.6.1, and installing 5.6.3 fixed it, for the moment. Am still in Safe Mode, so it may not be final

Thank you. This has been a major pain. It works in Normal Mode, so we have lift-off!!

Modified by DFH896