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Firefox crashes

  • 4 replies
  • 7 have this problem
  • 7 views
  • Last reply by philipp

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firefox crashing, have uninstaled restarted, re installed, restated. still crashing, opens in safe mode but crashed when i try to do anything.

firefox crashing, have uninstaled restarted, re installed, restated. still crashing, opens in safe mode but crashed when i try to do anything.

All Replies (4)

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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID into the reply window on the forums.

Thanks in advance!

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What are your connection settings?

If you do not need to use a proxy to connect to internet then select "No Proxy" if the default "Use the system proxy settings" setting doesn't work.

See "Firefox connection settings":

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Crash ID: bp-4482460c-32c3-48bd-b15c-e4cc12120620

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hey shevasa2484, this is a crash caused by the recently updated adobe flash plugin. please try downgrading to version 10.3 of the plugin temporarily until adobe/mozilla come up with a fix.

Adobe Flash plugin has crashed - Prevent it from happening again