Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am using FF 13.01 and now cannot access any YouTube videos. I tried deleting cookies, deleting history and installed the new Adobe Flash player.

  • 2 replies
  • 29 have this problem
  • 7 views
  • Last reply by BobCJ

more options

When opening any video on YouTube, I receive the following notice: "An error occurred. Please try again."

I installed FF 13.01 by means of the automatic updater.

Before the update, I was able to access YouTube videos. After the update, I have not.

Before the update, Chrome was the default browser. I changed this to FF. Since then, I have not been able to view videos through FF.

Chrome accesses YouTube videos.

The video showing add-ons within Firefox does work.

Two add-ons are listed: RealPlayer Browser Record Plugin and Skype Click to Call. Both are disabled.

When opening any video on YouTube, I receive the following notice: "An error occurred. Please try again." I installed FF 13.01 by means of the automatic updater. Before the update, I was able to access YouTube videos. After the update, I have not. Before the update, Chrome was the default browser. I changed this to FF. Since then, I have not been able to view videos through FF. Chrome accesses YouTube videos. The video showing add-ons within Firefox does work. Two add-ons are listed: RealPlayer Browser Record Plugin and Skype Click to Call. Both are disabled.

All Replies (2)

more options

There are some compatibility issues between the latest Flash player and some Firefox add-ons or settings. Could you see whether anything in these articles helps:

more options

I used the suggestion of un-checking "Enable Web Download & Recording for these installed browsers". This worked.

Thank you.