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I am using FF 13.01 and now cannot access any YouTube videos. I tried deleting cookies, deleting history and installed the new Adobe Flash player.

  • 2 replies
  • 29 have this problem
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  • Last reply by BobCJ

BobCJ
BobCJ
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When opening any video on YouTube, I receive the following notice: "An error occurred. Please try again."

I installed FF 13.01 by means of the automatic updater.

Before the update, I was able to access YouTube videos. After the update, I have not.

Before the update, Chrome was the default browser. I changed this to FF. Since then, I have not been able to view videos through FF.

Chrome accesses YouTube videos.

The video showing add-ons within Firefox does work.

Two add-ons are listed: RealPlayer Browser Record Plugin and Skype Click to Call. Both are disabled.

When opening any video on YouTube, I receive the following notice: "An error occurred. Please try again." I installed FF 13.01 by means of the automatic updater. Before the update, I was able to access YouTube videos. After the update, I have not. Before the update, Chrome was the default browser. I changed this to FF. Since then, I have not been able to view videos through FF. Chrome accesses YouTube videos. The video showing add-ons within Firefox does work. Two add-ons are listed: RealPlayer Browser Record Plugin and Skype Click to Call. Both are disabled.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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There are some compatibility issues between the latest Flash player and some Firefox add-ons or settings. Could you see whether anything in these articles helps:

BobCJ
BobCJ Question owner
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I used the suggestion of un-checking "Enable Web Download & Recording for these installed browsers". This worked.

Thank you.