Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have Windows XP professional installed. Firefox download does not start. I keep clicking on links and icons and I keep going in the circle on your web site.

  • 3 replies
  • 2 have this problem
  • 7 views
  • Last reply by cor-el

more options

I have Windows service pak 3 installed. Also IE and AOL.

Step 1. When I click on icon to download Firefox nothing happens so step 2. I click on link below :"if dowload not starting".

step 3 Then I am redirected to the other page to click on icon that goes to step 1

Full circle for the last week every day tried at least once.

Please help.

I have Windows service pak 3 installed. Also IE and AOL. Step 1. When I click on icon to download Firefox nothing happens so step 2. I click on link below :"if dowload not starting". step 3 Then I am redirected to the other page to click on icon that goes to step 1 Full circle for the last week every day tried at least once. Please help.

Chosen solution

Download and save the Firefox installer to the desktop and start the installation with a double-click on the desktop icon.

You can find the latest Firefox release in all languages and for all Operating Systems here:

Read this answer in context 👍 2

All Replies (3)

more options

Chosen Solution

Download and save the Firefox installer to the desktop and start the installation with a double-click on the desktop icon.

You can find the latest Firefox release in all languages and for all Operating Systems here:

more options

Thank you very much cor-el!

I used this link you gave: http://www.mozilla.org/en-US/firefox/all.html and installed Firefox - no problem.

So, from my experience, do not bother with clicking icon on the front page: http://www.mozilla.org/en-US/ for it does not work, at least as of today.

more options

You're welcome.

That button doesn't work if you block JavaScript.