Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Restore key is a flawed feature

  • 5 replies
  • 1 has this problem
  • 5 views
  • Last reply by jimmyt4

more options

I have formatted and restored my computer several times. I know the drill. I have book marks, addresses, etc. NOWHERE DID ANYONE SAY THAT I HAD TO SAVE MY FLIPPING RESTORE KEY FOR SYNC. Now I can't create a new account because my email address is "in use." I can't use my email address to access my account because I don't have the flipping restore key. In short, Sync is now a useless piece of junk taking up space on my hard drive.

Good work Mozilla.
I have formatted and restored my computer several times. I know the drill. I have book marks, addresses, etc. NOWHERE DID ANYONE SAY THAT I HAD TO SAVE MY FLIPPING RESTORE KEY FOR SYNC. Now I can't create a new account because my email address is "in use." I can't use my email address to access my account because I don't have the flipping restore key. In short, Sync is now a useless piece of junk taking up space on my hard drive. Good work Mozilla.

All Replies (5)

more options

hello jimmyt4, i know this information won't solve your problem, but during the sync setup procedure users get notified that the sync key is an essential part to access the data & that you're highly advised to keep a backup of the key.

http://browsers.about.com/od/firef2/ss/Firefox-Sync-Between-Windows-And-The-iPad_5.htm

more options
  1. click "Set Up Firefox Sync" to go to "Firefox Sync Setup"
  2. click "I Have an Account" : Connect
  3. click "I don't have the device with me" at the bottom to enter the account settings

The "I have lost my other device" link to reset the sync key only works if you have entered the correct user name and password for an existing sync account.

You can also delete your current sync account to start anew with the the same e-mail address.

more options

So is this solution hidden somewhere in FAQs. I would have loved to have found it without posting. Thanks for the tip.

more options
more options

Well I give up for the night. The other device said that I have the wrong recovery key. I'll try again tomorrow when my mood lightens.