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Updated Firefox and now can't send messages in Facebook but can if I use other Internet Applications

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  • Last reply by redcoupenz

redcoupenz
redcoupenz
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Since the update of Firefox, when I try to send messages to friends in Facebook I get an error message stating that "message failed to send". Have not been able to find a work around. Have cleared History (Cookies and Cache). Facebook messages work on our other laptop which has not been updated and if I use other Internet applications like IE, My Opera etc

Since the update of Firefox, when I try to send messages to friends in Facebook I get an error message stating that "message failed to send". Have not been able to find a work around. Have cleared History (Cookies and Cache). Facebook messages work on our other laptop which has not been updated and if I use other Internet applications like IE, My Opera etc

All Replies (2)

dumdidadida
dumdidadida
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Hi,

You can try updating Java to the latest (7u9) and restart Firefox: http://www.oracle.com/technetwork/java/javase/downloads/jre7u9-downloads-1859586.html

Please make sure to choose either Windows x86 Offline or Windows x86 Online.

If problems persist you can then reset Firefox and start afresh.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

If you would like to take a listing of the add-ons, important preferences/settings etc. to quickly replicate the previous profile, please open Troubleshooting Information via Help (Alt + H), Copy all to clipboard and paste it into MS Office Excel, or OpenOffice/LibreOffice Calc, or notepad. However, it would be a good idea to check for the existence of the issue immediately after the reset.

redcoupenz
redcoupenz Question owner
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Loading Java didn't work but the 'Reset Firefox' solved the problem...Thanks