Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox is redirecting to an "error.php" site

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

Gail4Peace
Gail4Peace
more options

When I click on a link that is supposed to take me to "TED.com/conversations/all/added", I am redirected to "http://www.ted.com/error.php"

This only happens on my current computer. It does not happen on other computers. The IT people at TED said that this is not happening as a result of anything on their end and suggested that it was a browser problem. I changed browsers and the link worked again. I deleted the old Firefox (but saving my preferences) and installed an updated version. I am still blocked from going to this site.

Is there something that I can do to force acceptance of the link? Am I going to have to lose all of my preferences, saved bookmarks, etc in order to fix this? Is there another way?

When I click on a link that is supposed to take me to "TED.com/conversations/all/added", I am redirected to "http://www.ted.com/error.php" This only happens on my current computer. It does not happen on other computers. The IT people at TED said that this is not happening as a result of anything on their end and suggested that it was a browser problem. I changed browsers and the link worked again. I deleted the old Firefox (but saving my preferences) and installed an updated version. I am still blocked from going to this site. Is there something that I can do to force acceptance of the link? Am I going to have to lose all of my preferences, saved bookmarks, etc in order to fix this? Is there another way?

All Replies (2)

iamjayakumars
iamjayakumars
more options

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Note that the link has ad (added) in the URL, so make sure that you do not have ad-blocking filters (false positive) that get triggered by such a link.