Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

No sound from websites.Sound Ok on computer hard Drive!!

  • 5 replies
  • 1 has this problem
  • 4 views
  • Last reply by fredegrees

more options

All music and vocal programs from websites i.e: BBC. ITV etc cannot be heard! Music that is loaded on to the Hard Drive does not have a problem. This is a problem with the internet some how and I'm lost for answers as to how rectify it. Any suggestions would be apreciated.

All music and vocal programs from websites i.e: BBC. ITV etc cannot be heard! Music that is loaded on to the Hard Drive does not have a problem. This is a problem with the internet some how and I'm lost for answers as to how rectify it. Any suggestions would be apreciated.

All Replies (5)

more options
more options

Try to clear the Flash local storage and settings.

  • Windows Control Panel > Flash Player > Storage: Local Storage Settings
    • Remove a specific domain: Local Storage Settings by site
    • Remove all domains: Delete All and Delete Data

Flash Website Storage Settings panel:

Global Storage Settings Panel:

more options

Cleared flash local storage and settings. No Joy! Now get error message on BBC website when trying to get sound ' That i do not have the correct version of Flash Player and to D/L the latest version. I've done that but still shows same error message

more options

You may want to go to the control panel then to add/ remove programs and uninstall all of Adobe Flash then restart your computer and install back Adobe Flash.

more options

As you suggested uninstalled Flash Player and installed back. No error message about correct version, but still no sound.