Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

sweetpacks

  • 2 replies
  • 35 have this problem
  • 2 views
  • Last reply by rmk948

more options

Hi somehow sweetpacks decided to get on my computer I have tried removing it but am unsuccessful. I have firefox as my home page but when I type in something it goes to sweetpacks. I can't find anywhere on my computer to remove it. Please can anyone help it is so annoying. Brad

Hi somehow sweetpacks decided to get on my computer I have tried removing it but am unsuccessful. I have firefox as my home page but when I type in something it goes to sweetpacks. I can't find anywhere on my computer to remove it. Please can anyone help it is so annoying. Brad

All Replies (2)

more options

In order to uninstall a possibly unwanted extension, please do the following:

  1. From the Firefox window click the Firefox button at the top left and select Add-ons, or, if the Firefox button is not shown, click the Tools menu and click Add-ons.
  2. Once the Add-on Manager has opened in a new tab, click the Extensions button on the left side of the window.
  3. You should now see a list of your installed extensions on the right side together with buttons on the right side of each extension.
  4. To remove an extension from Firefox, simply click the Remove button. You should see a message that informs you about the successful removal of the add-on.
  5. Note that some add-ons require a Firefox restart to be removed completely. To perform a Firefox restart after the add-on removal, click the Restart now link in the message.

You can find further information about uninstalling extensions in the following articles:

Disable or remove Add-ons

Remove a toolbar that has taken over your Firefox search or home page

more options

Excellent advice. The last time I had a browser hijacker problem, I wound up having to reset Firefox. The instructions at deletemalware were clear and took care of the problem.