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When I try to log in from desktop I get "Connection Refused" message. How do I fix this?

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  • Last reply by dgreen6603

dgreen6603
dgreen6603
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I tried to activate Mozilla Firefox today using the normal & routine method, clicking on the Firefox Icon. Each time I tried I got the same message "Connection Refused". I went to the Firefox site and read the message regarding disabling Java, so I opened ADD ONS and Plug Ins and disabled Java. Still no change, so I shut down and restarted my computer. I keep getting the same Connection Refused message.

What needs to be done to restore Firefox?

I tried to activate Mozilla Firefox today using the normal & routine method, clicking on the Firefox Icon. Each time I tried I got the same message "Connection Refused". I went to the Firefox site and read the message regarding disabling Java, so I opened ADD ONS and Plug Ins and disabled Java. Still no change, so I shut down and restarted my computer. I keep getting the same Connection Refused message. What needs to be done to restore Firefox?

Chosen solution

The advice you provided resolved the problem. Thank you jscher200. dgreen6603

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Another user also reported a problem with the AT&T Yahoo home page in the past few minutes. When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

orange Firefox button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?

dgreen6603
dgreen6603 Question owner
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Chosen Solution

The advice you provided resolved the problem. Thank you jscher200. dgreen6603