Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

when i download an email attachment from Hotmail e.g. *.docx it becomes _*.docx_ (with added underscores) of course, my computer will not recognize the file

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by samktan

chrisoz
chrisoz
more options

This only happens in hotmail. If I manually change the file extension after download, everything works. So why is the browser adding the underscores at the beginning of the file name and on the end of the file extension?

This only happens in hotmail. If I manually change the file extension after download, everything works. So why is the browser adding the underscores at the beginning of the file name and on the end of the file extension?

All Replies (1)

samktan
samktan
more options

It could be one of your extensions interfering with the way Firefox downloads Microsoft Office attachments. Try running Firefox in Safe Mode (https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode) and see if the problem goes away.