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Firefox crashes upon hitting the back button while looking at email in Outlook.

  • 2 replies
  • 10 have this problem
  • 5 views
  • Last reply by cor-el

Kantucki
Kantucki
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When I am looking at my email I crash almost every other time I hit the back button trying to go back to my list of emails on Outlook. I don't crash when hitting the back button on any other sites that I recall.

When I am looking at my email I crash almost every other time I hit the back button trying to go back to my list of emails on Outlook. I don't crash when hitting the back button on any other sites that I recall.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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Try this - right-click the Back button and then select the previous page.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.