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I get a pop message that says update firefox, it is update already

izzyfalcon
izzyfalcon
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The pop message comes up when I go on certain websites. It tells me that Firefox needs to be updated. It is a small pop up message that comes up in the bottom right side of the screen, blinking. I can get rid of it and I don't think is from Firefox since I am running the latest update (24.0). I think the last time I got it was when I open the TV guide add on Help. Thanks

The pop message comes up when I go on certain websites. It tells me that Firefox needs to be updated. It is a small pop up message that comes up in the bottom right side of the screen, blinking. I can get rid of it and I don't think is from Firefox since I am running the latest update (24.0). I think the last time I got it was when I open the TV guide add on Help. Thanks

All Replies (2)

Wesley Branton
Wesley Branton
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Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

Please report back soon.

Wesley Branton
Wesley Branton
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In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

  • Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

  • At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
  • Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!