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chat room problem undefined

  • 1 reply
  • 1 has this problem
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  • Last reply by cor-el

GoldenFleece
GoldenFleece
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Beginning yesterday, when I try to post content in a chat room my comment is deleted and replaced with the word "undefined". I know that this is a problem with Firefox, because the same problem occurred in two different unrelated chat rooms and then when I used Google Chrome to access the chat rooms the problem disappeared. I use FF version 25.

Beginning yesterday, when I try to post content in a chat room my comment is deleted and replaced with the word "undefined". I know that this is a problem with Firefox, because the same problem occurred in two different unrelated chat rooms and then when I used Google Chrome to access the chat rooms the problem disappeared. I use FF version 25.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.