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Firefox always says not responding and crashing on 8.1I am thinking about using chrome if problems not fixed

lanejustin23
lanejustin23
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on websites it freezes up and says not responding then it responds again it like hangs up my computer is really fast so that means its a bug in Firefox i am using windows 8.1 needs to be fixed or i am going to use chrome again so please fix so i don't have to go back to chrome

on websites it freezes up and says not responding then it responds again it like hangs up my computer is really fast so that means its a bug in Firefox i am using windows 8.1 needs to be fixed or i am going to use chrome again so please fix so i don't have to go back to chrome

All Replies (1)

Wesley Branton
Wesley Branton
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.