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Firefox shuts down Windows Vista

  • 1 reply
  • 1 has this problem
  • 18 views
  • Last reply by guigs

Stoshu
Stoshu
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I have a Dell Inspiron 1525 running Vista SP2. and running Firefox 26.0 It seems that when we are on Facebook, every once in a while the the system will shut it's self down. It doesn't happen when you re on any other sites, just FB. We tried FB on IE & Chrome, and nothing goes wrong. We prefer FF over the others, but this has has us perplexed. Has anyone else seen this before?

I have a Dell Inspiron 1525 running Vista SP2. and running Firefox 26.0 It seems that when we are on Facebook, every once in a while the the system will shut it's self down. It doesn't happen when you re on any other sites, just FB. We tried FB on IE & Chrome, and nothing goes wrong. We prefer FF over the others, but this has has us perplexed. Has anyone else seen this before?

All Replies (1)

guigs
guigs
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Hi Stohu,

You mentioned it just started happwning. where there any updates recently to plugins? If so you can run it in safe mode?

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).

(If you're using an added theme, switch to the Default theme.)

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the Restart with Add-ons Disabled... menu item:
FirefoxSafeMode

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Thank you.