Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

FireFox won't finish downloading/installing

  • 2 replies
  • 9 have this problem
  • 6 views
  • Last reply by cor-el

TWBallard
TWBallard
more options

I have been trying to download FireFox for the past two or three hours. I am using Windows XP Pro. A box pops up that says... "you're about to enjoy the very latest in speed," etc and near the bottom is a progress bar that has downloading/installing. These green bars scroll by like its trying to download and then they stop and the little green bars start one by one like it is finally downloading. On the last try, i had about 12-15 little green bars and then... they start scrolling again.... never making it over to the "install" part.... HELP!!! I have used Firefox on a previous computer but for the life of me I can't get it installed on this one.

I have been trying to download FireFox for the past two or three hours. I am using Windows XP Pro. A box pops up that says... "you're about to enjoy the very latest in speed," etc and near the bottom is a progress bar that has downloading/installing. These green bars scroll by like its trying to download and then they stop and the little green bars start one by one like it is finally downloading. On the last try, i had about 12-15 little green bars and then... they start scrolling again.... never making it over to the "install" part.... HELP!!! I have used Firefox on a previous computer but for the life of me I can't get it installed on this one.

All Replies (2)

Dyvik Chenna
Dyvik Chenna
  • Locale Leader
more options

Hello TWBallard, Can i have screenshot of your explanation and the link you are using to download it,So that we may try to solve your issue.BTW did you check weather the problem is with your network! Thanks, Dyvik.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Use the full version of the Firefox installer instead of the small stub that requires internet access.

Download and save the full Firefox installer to the desktop and start the installation with a double-click on the desktop icon.

You can find the full version of the current Firefox 26.0 release in all languages and for all Operating Systems here: