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Firefox crashes

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by cor-el

lbrlbr
lbrlbr
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Firefox keeps crashing when I try to open it. I can't even get to open it in safe mode. Crash ID: bp-af0220ea-8739-4c15-881b-0a6af2140213

Firefox keeps crashing when I try to open it. I can't even get to open it in safe mode. Crash ID: bp-af0220ea-8739-4c15-881b-0a6af2140213

All Replies (1)

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
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Can you bring up the Profile Manager to create a new profile?

Try to create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem.