Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox sync isn't installing fully

  • 1 reply
  • 4 have this problem
  • 7 views
  • Last reply by cor-el

watwinc
watwinc
more options

I have a PC and notebook, both running Windows 7 Pro 64 bit. I have Nightly (beta) on the PC, Firefox (new installation) on the notebook. I want to sync. The PC goes through part of the process, the menu at top right shows my e-mail address. Options "sync" shows a bunch of checked boxes (for passwords etc). Clicking on "Manage" brings up a screen with "sign out" and "change password" - no recovery key, so I can't work back from the notebook as the second device. What do I do?

I have a PC and notebook, both running Windows 7 Pro 64 bit. I have Nightly (beta) on the PC, Firefox (new installation) on the notebook. I want to sync. The PC goes through part of the process, the menu at top right shows my e-mail address. Options "sync" shows a bunch of checked boxes (for passwords etc). Clicking on "Manage" brings up a screen with "sign out" and "change password" - no recovery key, so I can't work back from the notebook as the second device. What do I do?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

The current Nightly uses a new version of Sync that works differently and no longer uses a Sync key that is kept on the computer, but instead automatically generates the Sync key from the password.
You can no longer Sync to devices that use the previous version of Sync.