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Trying to sync a new Windows 7 computer with the Sync account on my old XP

  • 2 replies
  • 2 have this problem
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  • Last reply by cor-el

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The instructions I find in FF help, to find the required "recovery key" instruct me, on the computer that already has my sync account, to "click the Firefox button...at the top of the Firefox window". But on that computer, there is no Firefox button on the FF Home screen or any other page I can find (FF v. 27.0.1 on a laptop running Windows XP). This process seems dauntingly complex. Can anyone help?

The instructions I find in FF help, to find the required "recovery key" instruct me, on the computer that already has my sync account, to "click the Firefox button...at the top of the Firefox window". But on that computer, there is no Firefox button on the FF Home screen or any other page I can find (FF v. 27.0.1 on a laptop running Windows XP). This process seems dauntingly complex. Can anyone help?

Chosen solution

For windows xp the old menu is used instead of the Firefox button.

SEE: Display the Firefox button menu instead of the menu toolbar

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Chosen Solution

For windows xp the old menu is used instead of the Firefox button.

SEE: Display the Firefox button menu instead of the menu toolbar

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With the menu bar visible you can find Sync in the Tools menu and also in "Tools > Options > Sync".