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Installing any add-on causes Firefox to not start-up even in safe mode

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  • 2 have this problem
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  • Last reply by cor-el

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Firefox would not start on my Windows 7 machine, even when safe mode was used on the command line. I had to uninstall everything and reinstall Firefox to get it to start-up. Then I discovered when I install any add-on that Firefox will lockup. After killing the hung application, Firefox would not start-up even in safe mode.

Firefox would not start on my Windows 7 machine, even when safe mode was used on the command line. I had to uninstall everything and reinstall Firefox to get it to start-up. Then I discovered when I install any add-on that Firefox will lockup. After killing the hung application, Firefox would not start-up even in safe mode.

All Replies (4)

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It sounds as if your extension handling in the profile is damaged. You could try a new profile and then add to it everything but extensions, and install those manually one by one. Or see this page:

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It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the extensions.* files (e.g. extensions.json, extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled or not compatible extensions in "Firefox/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search bar to check if there is a compatibility update available.

If this hasn't helped then also delete possible addons.json and addons.sqlite files.

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I deleted everything and redid the installation. When I installed Firefoix, it came up without delay. After installing just one add-on, I used BBCodeCtra 0.32, Firefox took about 5 minutes to load.

When I did this, I had Windows Task Manager opened and I observed that my Anti-Virus, Symantec Endpoint Protection (edpa.exe), was using up about 25% of the CPU. Firefox did not come up until edpa.exe when to 0%. So it appears that the add-on code is being scanned for viruses that is causing Firefox to load slowly and the more add-ons used, the longer it will take to perform the scan. Unfortunately, there is nothing I can do about Symantec Endpoint Protection. Removing or disabling it is not an option for me.

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Then you will have to contact Norton for support or accept the delay.

There shouldn't be any need to scan extensions that you installed yourself in Firefox.

Modified by cor-el