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Why are my drop down lists (Esp. Bookmarks) going all "wonky" when I attempt to use them

Rays Mozilla
Rays Mozilla
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When I attempt to use (say) the Bookmarks list, the type, size etc of the Bookmark folders suddenly start changing - going very small, to very large etc. Then, when I can finally click on a folder the Bookmark names go much the same way and when I can get them to show up in normal type only some of them actually show up in the "sub-list". What is going on here?

I am using Windows 7.

Could this be a result of malware interfering with the programme?

When I attempt to use (say) the Bookmarks list, the type, size etc of the Bookmark folders suddenly start changing - going very small, to very large etc. Then, when I can finally click on a folder the Bookmark names go much the same way and when I can get them to show up in normal type only some of them actually show up in the "sub-list". What is going on here? I am using Windows 7. Could this be a result of malware interfering with the programme?

Chosen solution

There's probably something wrong with your Firefox setup. Your System Details looks very light. Can you start by giving us the troubleshooting information from the Firefox installation that's having problems. This is an essential step in troubleshooting.

  • Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

  • At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
  • Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.
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All Replies (2)

Moses
Moses
  • Moderator
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Chosen Solution

There's probably something wrong with your Firefox setup. Your System Details looks very light. Can you start by giving us the troubleshooting information from the Firefox installation that's having problems. This is an essential step in troubleshooting.

  • Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

  • At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
  • Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.
Rays Mozilla
Rays Mozilla Question owner
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Thanks very much for that. I must say I was having a bit of a problem for a while following your suggestions as Mozilla have upgraded in the meantime and you now have to start at top right. However, I got to "trouble shooting information" in the finish and actually then just "reset Firefox" to its original settings. That seems to have solved the problem, albeit at a small cost of losing some non-essentail info.

Cheers Ray