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My import system is no longer accessible on firefox.

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

sweetwater
sweetwater
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I am using the apsona import tool in both my zen and open carts. After upgrading firefox, the referenced import tool is no longer accessible although I can log into zen-cart and open-cart. The toolbar is accessible in zen but when I click the button to open the apsona tool a new tab opens but does not load the tool. In open-cart, I can log in but the admin toolbar is missing. Important! This only happens on this computer.

I am using the apsona import tool in both my zen and open carts. After upgrading firefox, the referenced import tool is no longer accessible although I can log into zen-cart and open-cart. The toolbar is accessible in zen but when I click the button to open the apsona tool a new tab opens but does not load the tool. In open-cart, I can log in but the admin toolbar is missing. Important! This only happens on this computer.

All Replies (2)

guigs
guigs
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Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extension (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window