I can't sign in on other sites (airbnb, goodreads) with my facebook credentials (FF 31.0, desktop, WIN7)
I tried to sign in to airbnb.com yesterday using my facebook credentials. It didn't work and said an error had occurred. I was able to sign in to facebook, but in the end I had to have airbnb send me a password recovery e-mail and I set up a straight-up login there. That way I was able to log in. Problem solved, no big deal, let's move on - until today. I tried to sign in to goodreads.com. This time, clicking onto the "Sign in with facebook" button lead to no reaction at all, even though I was already successfully signed in to facebook. So I slept with the enemy and tried IE 11 - no problem, the facebook signin worked! And it used to work on FF, too... Adblock Plus, Ghostery, Flashblock are add-ons I've installed that might perhaps have an influence - though why they wouldn't have had it before I don't know. A lot of my plugins aren't automatically enabled.
Chosen solution
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache
Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
and
- Remove Cookies
Warning ! ! This will log you out of all sites you're logged in to. Press the Alt or F10 key to bring up the tool bar. Followed by;
Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences
Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.
If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the Alt or F10 key to bring up the tool bar. Followed by;
Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences
Then Advanced > General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites. Are there any problems?
Then restart.
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Chosen Solution
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache
Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
and
- Remove Cookies
Warning ! ! This will log you out of all sites you're logged in to. Press the Alt or F10 key to bring up the tool bar. Followed by;
Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences
Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.
If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the Alt or F10 key to bring up the tool bar. Followed by;
Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences
Then Advanced > General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites. Are there any problems?
Then restart.
I always clear the cache, so I knew that wasn't it. Clearing cookies didn't help either.
However, starting in Safe Mode meant the signing in process worked without any further issues, even before turning off hardware acceleration. I turned it off anyway.
I restarted Firefox, and it once again didn't work. The pop-up facebook sign-in on goodreads.com failed to appear. I checked flashblock: goodreads was already whitelisted. So I tried whitelisting goodreads.com on ghostery - and voilà, the signing process worked. (Oddly, airbnb.com then signed in automatically, without whitelisting airbnb.com on ghostery. I think it might have been another problem when it didn't work with that site.) I suspected it was the "facebook connect" widget that needed to be allowed. I removed the whitelisting and only allowed the tracker for facebook connect, and it didn't work - until I refreshed the site.
So - for this particular case - ghostery is the culprit; I can either whitelist goodreads.com entirely or just allow that one tracker for the sign-in process to work.
Thanks, Fred, for the helpful advice!
That's good to hear. Happy computing.