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Yahoo mail in FF is slow to load (if it loads at all) and the e-mails do not open when you click on them. I do not have this problem in Chrome or IE

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  • Last reply by guigs

afirst
afirst
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When I click on Yahoo in FF, the page is slow to load. When it does, the e-mail is even slower to load. When it does load and I click on an e-mail, the e-mail does not open. Any suggestions? If I delete FF and reinstall it, will I lose all the information in FF (e.g. Book marks or preferences)? Thanks in advance for your help.

When I click on Yahoo in FF, the page is slow to load. When it does, the e-mail is even slower to load. When it does load and I click on an e-mail, the e-mail does not open. Any suggestions? If I delete FF and reinstall it, will I lose all the information in FF (e.g. Book marks or preferences)? Thanks in advance for your help.

Chosen solution

HI afirst, Just in case Back up and restore information in Firefox profiles, but before that you can clear the cache for a specific site in the about:permissions page.

Select Yahoo mail on this page and forget the site. This will remove cookies and active logins for mail. Please then restart Firefox and relogin to Yahoo mail.

If there are any other questions, happy to help.

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guigs
guigs
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Chosen Solution

HI afirst, Just in case Back up and restore information in Firefox profiles, but before that you can clear the cache for a specific site in the about:permissions page.

Select Yahoo mail on this page and forget the site. This will remove cookies and active logins for mail. Please then restart Firefox and relogin to Yahoo mail.

If there are any other questions, happy to help.