Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox Flash crashes

  • 1 reply
  • 1 has this problem
  • 19 views
  • Last reply by guigs

AlenaS
AlenaS
more options

I've been having multiple FF crashes for more than 6 months - sometimes a week goes smooth, sometimes there's several crashes a day (I'm in QA and use browsers heavily). In some cases only Flash Player crashes but sometimes it's a whole browser session. I updated Shockwave Flash and FF several times and reinstalled both during that period. Local troubleshooting didn't help either. Please see today's Error msg (https://www.dropbox.com/s/mb4bjck9hu3tccc/PluginError.png?dl=0) and a list of submitted reports (https://www.dropbox.com/s/cf0o25qx0i5xw48/CrashReports.png?dl=0) which can't be opened though. Let me know if any more details are needed to troubleshoot and fix the issue. Thanks!

I've been having multiple FF crashes for more than 6 months - sometimes a week goes smooth, sometimes there's several crashes a day (I'm in QA and use browsers heavily). In some cases only Flash Player crashes but sometimes it's a whole browser session. I updated Shockwave Flash and FF several times and reinstalled both during that period. Local troubleshooting didn't help either. Please see today's Error msg (https://www.dropbox.com/s/mb4bjck9hu3tccc/PluginError.png?dl=0) and a list of submitted reports (https://www.dropbox.com/s/cf0o25qx0i5xw48/CrashReports.png?dl=0) which can't be opened though. Let me know if any more details are needed to troubleshoot and fix the issue. Thanks!

All Replies (1)

guigs
guigs
more options

Hi AlenaS, Thank you for your question, however in order to further investigate can you please attach submitted crash report ids? To submit the crashes go to the page about:crashes and click submit When done, you can copy and paste the reports with "bp-" in front of them.

Thank you!