Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Yahoo is no longer working on Firefox.

  • 13 replies
  • 3 have this problem
  • 5 views
  • Last reply by user1140516

more options

It shows as connected but the page is blank. Same for MyYahoo. Works fine on IE. I want to use Firefox only.

It shows as connected but the page is blank. Same for MyYahoo. Works fine on IE. I want to use Firefox only.

All Replies (13)

more options

Dear oldanalog,

try the steps below:

Go to: Tools Next: Options and Privacy In: Cookies view (or remove individual cookies) remove only the "answers.yahoo.com".

If not resolved, contact me.

Regards,

UserHelp

Modified by UserHelp

more options

It might be related to your third party cookie setting blocking cookies from a related site such as yimg.com, but before liberalizing that, you might try "the usual" :

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

"3-bar" menu button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page. Does that help?

more options

Interesting. I was able to access "answers.yahoo.com" from the link in your response but clicking on home is still a blank screen & the same for my yahoo. Tried the other fixes to no avail, again. Had tried clearing the cache & the cookies previously.

more options

Could you try these changes:

(1) Allow redirects here:

"3-bar" menu button (or Tools menu) > Options > Advanced > General mini-tab

Uncheck the box for "Warn me when websites try to redirect or reload the page"

(2) Allow all third party cookies here:

"3-bar" menu button (or Tools menu) > Options > Privacy

More info: Websites say cookies are blocked - Unblock them

(3) To rule out extensions as a possible culprit, test in Firefox's Safe Mode. That's a standard diagnostic tool to deactivate extensions, some advanced features, and some custom settings. More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using either

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

Note: Flash and other plugins still run

After Firefox closes, a small dialog should appear: click "Start in Safe Mode" (not Reset)

Any difference?

more options

No, I tried all of that, also, cleared history, cache & cookies & tried the other fixes from the links shown to the best of my understanding.

more options

Dear oldanalog, could send a picture with your problem so I can look better, and help?

Would greatly.

Regards,

UserHelp

more options

Are you able to load the Yahoo login page here:

https://login.yahoo.com/

Have you noticed any issues connecting to secure sites? For example, have you seen any sites on which Firefox indicates a problem with the certificate? If so, have you added any exceptions in order to get to the site? That could be a factor because major sites often use components from multiple servers, so allowing an exception for the main address can lead to a very broken layout when scripts from the related servers are blocked from loading.

more options

Yes, I'm able to load the login page; but, when I log in the home page loads (https://www.yahoo.com/) yet the page is blank. When I click on the grey padlock, it shows as being connected to yahoo.com.

more options

If you click the More Information button on that drop-down panel, that should open the Page Info dialog. Then clicking View Certificate should open a certificate viewer. What do you see listed in the Issued by section when you are on that main Yahoo page? I have attached a screen shot for comparison.

Modified by jscher2000 - Support Volunteer

more options

VeriSign Class 3 Secure Server CA - G3 VeriSign, Inc. VeriSign Trust Network

more options

I just did the update to Firefox 33.1 & Yahoo is still blank. I happened to check the update history & noticed the update for 33.0.1is missing. Could this be related? The problem started at some point during the 33.0 series.

more options

I'm running out of ideas. It's hard to think of a reason that Yahoo should be special...

Could you check your connection setting here:

"3-bar" menu button (or Tools menu) > Options > Advanced > Network mini-tab > "Settings" button

The default setting of "Use system proxy settings" should piggyback on your Windows/IE "LAN" settings, but you also could try "No proxy" to see whether that helps. In past threads, Auto-detect caused problems for users (Yahoo would not stay logged in).

On the blank page, if you press Ctrl+u to call up a window displaying the HTML source, is that also blank? Normally there would be 1000+ lines of source.

On the blank page, if you open Firefox's web console (Ctrl+Shift+k) and reload the page, you usually will see numerous GET requests with a 200 or 304 status, indicating either a successful retrieval or that the cached version of the page can be used. There also will be many style warnings (blue triangle); you can ignore those. Do there seem to be a lot of other errors or warnings?

more options

The proxies didn't help. On the HTML, there are only 17 lines. The web console is also blank. I reloaded the page several times & nothing shows up.