Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 replies
  • 2 have this problem
  • 6 views
  • Last reply by cor-el

Housecliff
Housecliff
more options

I am getting this crash just about everytime I try to log on to a site. I have run Spyware (Spy Hunter) and cleaned registry, helped a little but still getting crashes. Here's the latest crash report 

Crash ID: bp-681ccc74-b8d1-41b1-9722-8bdc52141202
I am getting this crash just about everytime I try to log on to a site. I have run Spyware (Spy Hunter) and cleaned registry, helped a little but still getting crashes. Here's the latest crash report Crash ID: bp-681ccc74-b8d1-41b1-9722-8bdc52141202

Chosen solution

That looks like a problem with Windows Media Foundation.

You can try to toggle these pref to false on the about:config page

  • media.windows-media-foundation.enabled = false
  • media.directshow.enabled = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

Read this answer in context 👍 1

All Replies (2)

FredMcD
FredMcD
more options

Please post any other crash reports you haave.

The crash reports flagged these programs;

dlumd32.dll = DisplayLink Core Software

mfplat.dll = Microsoft Windows Media Foundation Platform

Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

That looks like a problem with Windows Media Foundation.

You can try to toggle these pref to false on the about:config page

  • media.windows-media-foundation.enabled = false
  • media.directshow.enabled = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.