Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

cant sign in anywhere on my accounts?

  • 2 replies
  • 3 have this problem
  • 1 view
  • Last reply by bob175

more options

firefox updated tonight around 19.00 ish, since the updates have taken place, i cant sign in anywhere, the password box has gone missing! its happened to all my accounts, outlook, ebay, facebook etc

help anyone!?

firefox updated tonight around 19.00 ish, since the updates have taken place, i cant sign in anywhere, the password box has gone missing! its happened to all my accounts, outlook, ebay, facebook etc help anyone!?

All Replies (2)

more options

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • In Firefox 29.0 and above, click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.
  • In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on Help (or click on Help in the Menu bar, if you don't have a Firefox button) then click on Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

more options

i have now resolved my issue, i didnt use your solution but just reset firefox i use a password mask changer, that was disabled when i reset firefox, i re-enabled mask changer, and my problem came back, so for now i have kept it disabled i can now sign in everywhere again!

thats for the info though!

bobby