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I have played Candy Crush for the past two years. A month ago when I loaded the game and played, the entire site froze up when I hit 'play again'.

  • 2 replies
  • 1 has this problem
  • 9 views
  • Last reply by cor-el

2pooped2toot
2pooped2toot
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I have to reload and sit through the log-in and ads to play again. I have contacted King co. about this and they gave me a few hints like having no other programs active, reloading their site, etc. and nothing has helped. They told me it must be a provider block of some sort; perhaps a problem with the cookie in relation to web security. Has anyone else contacted you about this and is there a solution? I am less likely to play this very enjoyable game due to this constant reload issue; it sucks the fun out of it. Thanks for any suggestions you can give me. Don Streeter I can also be reached at xxx-xxx-xxxx (email removed - c)

I have to reload and sit through the log-in and ads to play again. I have contacted King co. about this and they gave me a few hints like having no other programs active, reloading their site, etc. and nothing has helped. They told me it must be a provider block of some sort; perhaps a problem with the cookie in relation to web security. Has anyone else contacted you about this and is there a solution? I am less likely to play this very enjoyable game due to this constant reload issue; it sucks the fun out of it. Thanks for any suggestions you can give me. Don Streeter I can also be reached at xxx-xxx-xxxx ''(email removed - c)''

Modified by cor-el

All Replies (2)

bablushaw23
bablushaw23
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Hi, Not to worry, the problem you are talking about is from the website where you goto play the game.After few moments or days when the error fixed,it shell be work well. good luck,hopes fix fast. thanks.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window