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Password protected PDF says it is downloaded but is not

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

LeeFrac
LeeFrac
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I am attempted to download a password protected PDF file using the newest version of Firefox and Adobe. Firefox says a file has been downloaded but the file is not seen in the download file or the download tab in Firefox. Any ideas what the problem is, this is a new computer I am trying to set up. There is a virus protection program that could be causing this. I currently use Firefox and Adobe on my old computer with what appears to be the same setting without any issue.

I am attempted to download a password protected PDF file using the newest version of Firefox and Adobe. Firefox says a file has been downloaded but the file is not seen in the download file or the download tab in Firefox. Any ideas what the problem is, this is a new computer I am trying to set up. There is a virus protection program that could be causing this. I currently use Firefox and Adobe on my old computer with what appears to be the same setting without any issue.

All Replies (3)

Snowydogs
Snowydogs
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Hello,

I think disabling your anti-virus system may let the PDF download. Let me know what happens!

Cheers,

Snowycats

LeeFrac
LeeFrac Question owner
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Thanks for the info but the virus protection is not the issue, it is disabled. When I click on download, it says a file has been downloaded but it is not being downloaded (does not show up in Firefox downloads or on computer anywhere).

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Are you saving the file or are you opening the file directly in the Adobe Reader?

Did you check the Windows %temp% folder?

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.