Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I tried to fix an issue with deletion of emails, but it did not work. What would be my next step to enable mail deletion?

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by havugot1

havugot1
havugot1
more options

I was unable to delete emails, so i tried to empty the deleted items, but it also removed the folder. I closed thunderbird, found this support and the post regarding deleting profile trash files. I re-opened thunderbird to locate profile folders and noticed the deleted items folder and files had returned. I closed thunderbird as per instructions, and removed trash files from the profile folders. Upon restarting thunderbird the deleted items folder was still there with deleted messages, and I was still unable to delete any further msg's or empty the bin without the folder also vanishing.

I was unable to delete emails, so i tried to empty the deleted items, but it also removed the folder. I closed thunderbird, found this support and the post regarding deleting profile trash files. I re-opened thunderbird to locate profile folders and noticed the deleted items folder and files had returned. I closed thunderbird as per instructions, and removed trash files from the profile folders. Upon restarting thunderbird the deleted items folder was still there with deleted messages, and I was still unable to delete any further msg's or empty the bin without the folder also vanishing.

Chosen solution

Turned out that my anti-virus was doing a scheduled scan and had found a virus in an email attachment in my deleted items folder, thus nothing being able to do during the scan.

Read this answer in context 👍 0

All Replies (1)

havugot1
havugot1 Question owner
more options

Chosen Solution

Turned out that my anti-virus was doing a scheduled scan and had found a virus in an email attachment in my deleted items folder, thus nothing being able to do during the scan.