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Firefox crashes

  • 7 replies
  • 1 has this problem
  • 4 views
  • Last reply by Dave71

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Firefox keeps crashing while starting up. Even after a fresh re-install.

Firefox keeps crashing while starting up. Even after a fresh re-install.

Chosen solution

You can check if you can start Firefox in Safe Mode by holding down the Shift/Options key.

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

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All Replies (7)

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Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

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Chosen Solution

You can check if you can start Firefox in Safe Mode by holding down the Shift/Options key.

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

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dinnie said

Firefox keeps crashing while starting up. Even after a fresh re-install.

Thank you for helping me solve this problem. Cor-El's solution was the one that worked.

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Deleted as repetitious.

Modified by Dave71

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cor-el said

You can check if you can start Firefox in Safe Mode by holding down the Shift/Options key. You can try to disable hardware acceleration in Firefox.
  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.

My <OPTONS> , etc. does not have "Use hardware acceleration when available." (FF 37.0.1)

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Type about:preferences#advanced<enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

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Thank you. Use Hardware Acceleration WAS turned off.