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Firefox crashes

  • 2 replies
  • 3 have this problem
  • 3 views
  • Last reply by FredMcD

nicky.nikhil
nicky.nikhil
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Crash ID: bp-ae2f0a62-0bf7-47ef-9f5d-501e82150523 

Crash ID given and it is keep on crashing even after cleanly uninstalling and reinstalling ( tried all versions)
Crash ID: bp-ae2f0a62-0bf7-47ef-9f5d-501e82150523 Crash ID given and it is keep on crashing even after cleanly uninstalling and reinstalling ( tried all versions)

Modified by nicky.nikhil

All Replies (2)

cor-el
cor-el
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  • Top 10 Contributor
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That is a problem with SpeedBit (sbfi32.dll), so you will have to disable this program for Firefox.

FredMcD
FredMcD
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The crash report flagged these;

SBFI32.DLL = AdWare.SBWatchman http://greatis.com/cleanvirus/adware/adware-sbwatchman-sbfi32-dll.htm

AcLayers.DLL = Windows Compatibility DLL

mswsock.dll = Microsoft

icudt52.dll = International Components for Unicode

You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Also check for updates (Unicode)