Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot recieve messages, cannot copy to sent message folder, however my e-mail is completely functional in webmail.

  • 9 replies
  • 4 have this problem
  • 11 views
  • Last reply by Wayne Mery

more options

This just happened suddenly, it worked yesterday (and has for months) but I cannot view new messages in my inbox that are displayed in my webmail client. Oddly enough, it can send messages, but cannot copy them to my sent folder. I tried repairing the sent folder, but now it has no messages in Thunderbird (they are still there in webmail). It doesn't display my e-mail quota either, leading me to believe there is some type of connection issue between Thunderbird and my work's e-mail server.

As I said, I am still able to recieve messages, view my quota, and copy to the sent folder while using my web-based client, but not Thunderbird. Thunderbird has not displayed any error messages, and is still able to send messages, but none of the troubleshooting has seemed to do anything.

This just happened suddenly, it worked yesterday (and has for months) but I cannot view new messages in my inbox that are displayed in my webmail client. Oddly enough, it can send messages, but cannot copy them to my sent folder. I tried repairing the sent folder, but now it has no messages in Thunderbird (they are still there in webmail). It doesn't display my e-mail quota either, leading me to believe there is some type of connection issue between Thunderbird and my work's e-mail server. As I said, I am still able to recieve messages, view my quota, and copy to the sent folder while using my web-based client, but not Thunderbird. Thunderbird has not displayed any error messages, and is still able to send messages, but none of the troubleshooting has seemed to do anything.

All Replies (9)

more options
more options

christ1 said

https://support.mozilla.org/en-US/kb/cannot-receive-messages

Yes, I've already googled around before coming here as a last resort, and especially checked out the "Did your ability to receive mail suddenly stop? Was it working before?" section:

-My ISP is working fine, I'm the only one in my office with this problem. -"If you can see your messages, the problem is probably related to your account configuration." I realized as much, but I haven't changed anything, and any fiddling around with it has not done anything. -My password hasn't changed, hence why I am able to log in on webmail.

I've restarted the program, restarted my computer, reset my modem and router, and reinstalled Thunderbird, all to no avail.

I'm still fiddling with my account settings, but nothing at all fixes the problem.

more options

Can you post your Troubleshooting Information? Help (Alt-H) - Troubleshooting Information

more options

Sure thing:


 Application Basics
   Name: Thunderbird
   Version: 38.1.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; rv:38.0) Gecko/20100101 Thunderbird/38.1.0
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20150707103124
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) mail.[edited].com:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: mail.[edited].com:587, alwaysSTARTTLS, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-68e20132-6af5-4c9d-9632-befcc2140227 (2/27/2014)
 Extensions
   Adblock Edge, 2.1.9.1-signed, true, {fe272bd1-5f76-4ea4-8501-a05d35d823fc}
   Adblock Plus, 2.6.9.1-signed, true, {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
   AttachmentExtractor, 1.3.5.1, true, {35834d20-efdb-4f78-ab77-9635fb4e56c4}
   Auto Resize Image, 0.13.6, true, AutoResizeImage@gmail.com
   Contact Tabs, 2.0.12, true, contacttabs@janek.org
   Copy Plain Text 2, 1.3.2.1-signed, true, copyplaintext@teo.pl
   Display Quota, 0.3.7, true, {c1ac4523-76c2-9995-adbd-d93bf5141bea}
   Download Status Bar, 12.3.0.1-signed, true, {6c28e999-e900-4635-a39d-b1ec90ba0c0f}
   Duplicate Contact Manager, 0.9.2, true, {b4447f60-db9c-11da-a94d-0800200c9a66}
   Encrypt if possible, 1.0, true, encryptifpossible@gwu.at
   Fit images, 1.0, true, fitimages@vano
   Google Docs Viewer, 1.8.9.1-signed, true, adonis.cuhk@gmail.com
   Ignore Aero (Hooks), 1.0.3.0, true, ignoreaero-x@rsjtdrjgfuzkfg.com
   Image Zoom, 0.6.3.1-signed, true, {1A2D0EC4-75F5-4c91-89C4-3656F6E44B68}
   Lightning, 4.0.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   LookOut, 1.2.13, true, lookout@aron.rubin
   Menu On Top, 0.9.6, true, menuOnTop@agrude.com
   QuickFolders, 4.0.3, true, quickfolders@curious.be
   QuickFox Notes, 2.8.5.1-signed, true, amin.eft_bmnotes@gmail.com
   Reply Monitor, 0.6, true, replymanager@lin.han
   Rise of the Tools, 1.0.1.0, true, riseofthetools@rsjtdrjgfuzkfg.com
   Send Later, 4.4.1, true, sendlater3@kamens.us
   Signature Switch, 1.6.13, true, {2ab1b709-ba03-4361-abf9-c50b964ff75d}
   Simple Timer, 2.0.3.1-signed, true, simpletimer@grbradt.org
   Thunderbird Conversations, 2.9.1, true, gconversation@xulforum.org
   XNote++, 2.2.9, true, xnote@froihofer.net
   Attachment Options, 1.0, false, attachmentoptions@mozillamessaging.com
   Awesome Auto Archive, 0.6, false, awsomeautoarchive@opera.wang
   userChromeJS, 1.5, false, userChromeJS@mozdev.org
 Important Modified Preferences
   Name: Value
     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 1048576
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.1.0
     font.internaluseonly.changed: false
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 9e1356f0-acf0-471d-adea-df97551a560
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1436657165
     places.history.expiration.transient_current_max_pages: 87170
     plugin.disable_full_page_plugin_for_types: application/pdf
     plugin.importedState: true
     print.printer_HP_LaserJet_4250_PCL6.print_bgcolor: false
     print.printer_HP_LaserJet_4250_PCL6.print_bgimages: false
     print.printer_HP_LaserJet_4250_PCL6.print_colorspace:
     print.printer_HP_LaserJet_4250_PCL6.print_command:
     print.printer_HP_LaserJet_4250_PCL6.print_downloadfonts: false
     print.printer_HP_LaserJet_4250_PCL6.print_duplex: 0
     print.printer_HP_LaserJet_4250_PCL6.print_edge_bottom: 0
     print.printer_HP_LaserJet_4250_PCL6.print_edge_left: 0
     print.printer_HP_LaserJet_4250_PCL6.print_edge_right: 0
     print.printer_HP_LaserJet_4250_PCL6.print_edge_top: 0
     print.printer_HP_LaserJet_4250_PCL6.print_evenpages: true
     print.printer_HP_LaserJet_4250_PCL6.print_footercenter:
     print.printer_HP_LaserJet_4250_PCL6.print_footerleft: &PT
     print.printer_HP_LaserJet_4250_PCL6.print_footerright: &D
     print.printer_HP_LaserJet_4250_PCL6.print_headercenter:
     print.printer_HP_LaserJet_4250_PCL6.print_headerleft: &T
     print.printer_HP_LaserJet_4250_PCL6.print_headerright: &U
     print.printer_HP_LaserJet_4250_PCL6.print_in_color: true
     print.printer_HP_LaserJet_4250_PCL6.print_margin_bottom: 0.5
     print.printer_HP_LaserJet_4250_PCL6.print_margin_left: 0.5
     print.printer_HP_LaserJet_4250_PCL6.print_margin_right: 0.5
     print.printer_HP_LaserJet_4250_PCL6.print_margin_top: 0.5
     print.printer_HP_LaserJet_4250_PCL6.print_oddpages: true
     print.printer_HP_LaserJet_4250_PCL6.print_orientation: 0
     print.printer_HP_LaserJet_4250_PCL6.print_page_delay: 50
     print.printer_HP_LaserJet_4250_PCL6.print_paper_data: 1
     print.printer_HP_LaserJet_4250_PCL6.print_paper_height: 11.00
     print.printer_HP_LaserJet_4250_PCL6.print_paper_name:
     print.printer_HP_LaserJet_4250_PCL6.print_paper_size_type: 0
     print.printer_HP_LaserJet_4250_PCL6.print_paper_size_unit: 0
     print.printer_HP_LaserJet_4250_PCL6.print_paper_width: 8.50
     print.printer_HP_LaserJet_4250_PCL6.print_plex_name:
     print.printer_HP_LaserJet_4250_PCL6.print_resolution: 0
     print.printer_HP_LaserJet_4250_PCL6.print_resolution_name:
     print.printer_HP_LaserJet_4250_PCL6.print_reversed: false
     print.printer_HP_LaserJet_4250_PCL6.print_scaling: 1.00
     print.printer_HP_LaserJet_4250_PCL6.print_shrink_to_fit: false
     print.printer_HP_LaserJet_4250_PCL6.print_to_file: false
     print.printer_HP_LaserJet_4250_PCL6.print_unwriteable_margin_bottom: 0
     print.printer_HP_LaserJet_4250_PCL6.print_unwriteable_margin_left: 0
     print.printer_HP_LaserJet_4250_PCL6.print_unwriteable_margin_right: 0
     print.printer_HP_LaserJet_4250_PCL6.print_unwriteable_margin_top: 0
 Graphics
     Adapter Description: AMD Radeon HD 6530D
     Vendor ID: 0x1002
     Device ID: 0x964a
     Adapter RAM: 512
     Adapter Drivers: aticfx32 aticfx32 aticfx32 atiumdag atidxx32 atiumdva
     Driver Version: 8.911.0.0
     Driver Date: 10-25-2011
     Direct2D Enabled: true
     DirectWrite Enabled: true (6.2.9200.17292)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 1/1 Direct3D 11
     AzureCanvasBackend: direct2d 1.1
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: direct2d 1.1
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.10.8
     4.10.8
     NSS
     3.19.2 Basic ECC
     3.19.2 Basic ECC
     NSS Util
     3.19.2
     3.19.2
     NSS SSL
     3.19.2 Basic ECC
     3.19.2 Basic ECC
     NSS S/MIME
     3.19.2 Basic ECC
     3.19.2 Basic ECC

Modified by shignite

more options
INCOMING: account1, , (imap) mail.[edited].com:143, alwaysSTARTTLS, passwordCleartext

The port number for IMAP doesn't look right. Check with your email provider about the correct server settings.

Modified by christ1

more options

I just got off a long call with my e-mail provider, and we verified that the server settings were correct. He was able to set it up with all the same information that I pulled from the web client while having Thunderbird automatically select the port, and it worked for him. Mirroring his settings (which ended up being mine), I am still not able to see any of the messages sent to me today, nor copy messages to sent or drafts.

He told me to come back here and ask, because the account settings are properly set up.

Modified by shignite

more options

You say you are the only one in the office having this problem. Do your co - workers/colleagues use Thunderbird too?

Do you know what version of Thunderbird your email support guy was using?

Modified by Zenos

more options

Edit: I reverted to co-worker version 31.7.0, and it seems to work. No reason why the current version doesn't (38.1.0) when it was just working last week and the week before when it was released. My e-mail support was using 38.1.0. I will have to see if different versions make a difference. False alarm on 38.1.0 working, as I still have the problem of not being able to receive new messages, copy to sent, or copy to drafts. I was able to get today's e-mails upon reinstalling, but I believe that is because I installed the working version of 31.7.0 first.

Seems to be a problem with this version.


Update #2: Version 38.0b6 (the one just before the current) seems to work just fine. Has there been a stealth update since the initial release of 38.1.0? I guess keeping it on this version and turning off auto-update will have to do.

Modified by shignite

more options

Look in Tools menu > error console for errors referring to Diffie-Hellman. If they exist contact your mail provider about when they will be fixing CVE-2015-4000 so you can get your mail.