Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

New version does not download domain mail

  • 4 replies
  • 3 have this problem
  • 5 views
  • Last reply by vholifield

vholifield
vholifield
more options

I think that it has been ever since Thunderbird last upgraded that I've been unable to download my domain email. The last email I have downloaded is dated 7-22 though I have mail on the server and nothing has changed there. Email access on my phone (through the Gmail app for all of my accounts) works fine. When I open Thunderbird, the Gmail accounts collect very quickly but my domain mail will say on the bottom status bar "[email address]: Checking mail server capabilities..." and the circle continues to spin up by the Inbox tab. Nothing is ever downloaded and this will stay like that as long as Thunderbird remains open. I've never really had a problem with Thunderbird before so I'm really pretty stupid as to what to do next. Thanks 


 Application Basics

   Name: Thunderbird
   Version: 38.1.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.1.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20150707103124
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Extensions
   Lightning, 4.0.1.2, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   CompactHeader, 2.1.0, false, {58D4392A-842E-11DE-B51A-C7B855D89593}
   Extra Folder Columns, 1.1.5, false, extra-cols@jminta_gmail.com

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.1.0
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 486865a1-785d-482a-a48e-ff6336a1951
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1437958707
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
I think that it has been ever since Thunderbird last upgraded that I've been unable to download my domain email. The last email I have downloaded is dated 7-22 though I have mail on the server and nothing has changed there. Email access on my phone (through the Gmail app for all of my accounts) works fine. When I open Thunderbird, the Gmail accounts collect very quickly but my domain mail will say on the bottom status bar "[email address]: Checking mail server capabilities..." and the circle continues to spin up by the Inbox tab. Nothing is ever downloaded and this will stay like that as long as Thunderbird remains open. I've never really had a problem with Thunderbird before so I'm really pretty stupid as to what to do next. Thanks Application Basics Name: Thunderbird Version: 38.1.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.1.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20150707103124 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Extensions Lightning, 4.0.1.2, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} CompactHeader, 2.1.0, false, {58D4392A-842E-11DE-B51A-C7B855D89593} Extra Folder Columns, 1.1.5, false, extra-cols@jminta_gmail.com Important Modified Preferences Name: Value accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 38.1.0 font.internaluseonly.changed: true font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.direct3d.last_used_feature_level_idx: 0 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 486865a1-785d-482a-a48e-ff6336a1951 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1437958707 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true

All Replies (4)

vholifield
vholifield Question owner
more options

oh I forgot to mention that I am able to send mail from these accounts but I always get an error that it can't be saved to the sent box do I want to try again or cancel.

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

You supplied some information copied from 'Troubleshooting Information'. For some unknown reason all the vital information about Mail and News Accounts is completely missing.

vholifield
vholifield Question owner
more options

Oops, not sure what happened... 


 Application Basics

   Name: Thunderbird
   Version: 38.1.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.1.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20150707103124
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account5:
     INCOMING: account5, , (pop3) pop.gmail.com:995, SSL, passwordCleartext
     OUTGOING: smtp.gmail.com:587, alwaysSTARTTLS, passwordCleartext, true

   account7:
     INCOMING: account7, , (pop3) pop.gmail.com:995, SSL, passwordCleartext
     OUTGOING: smtp.gmail.com:587, alwaysSTARTTLS, passwordCleartext, true

   account8:
     INCOMING: account8, , (imap) mail.vholifield.com:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: mail.vholifield.com:25, alwaysSTARTTLS, passwordCleartext, true

   account9:
     INCOMING: account9, , (rss) Feeds, plain, passwordCleartext

   account10:
     INCOMING: account10, , (imap) mail.valerie.xyz:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: mail.valerie.xyz:25, alwaysSTARTTLS, passwordCleartext, true

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-fbaaa496-0f35-4721-879b-ee7c42141030 (10/30/2014)
   http://crash-stats.mozilla.com/report/index/bp-3378b967-36d2-4d82-8d18-8cc022140915 (9/15/2014)
   http://crash-stats.mozilla.com/report/index/bp-04be0c0f-cfa3-4ea9-8b32-828ae2140831 (8/31/2014)

 Extensions
   Lightning, 4.0.1.2, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   CompactHeader, 2.1.0, false, {58D4392A-842E-11DE-B51A-C7B855D89593}
   Extra Folder Columns, 1.1.5, false, extra-cols@jminta_gmail.com
vholifield
vholifield Question owner
more options

Important Modified Preferences 

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.1.0
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 486865a1-785d-482a-a48e-ff6336a1951
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1437958707
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     print.print_printer: \\HOLIFIELD-DESK\HP PSC 1500 series
     print.printer_\\HOLIFIELD-DESK\HP_PSC_1500_series.print_bgcolor: false
     print.printer_\\HOLIFIELD-DESK\HP_PSC_1500_series.print_bgimages: false
     print.printer_\\HOLIFIELD-DESK\HP_PSC_1500_series.print_command:
     print.printer_\\HOLIFIELD-DESK\HP_PSC_1500_series.print_downloadfonts: false
     print.printer_\\HOLIFIELD-DESK\HP_PSC_1500_series.print_evenpages: true
     print.printer_\\HOLIFIELD-DESK\HP_PSC_1500_series.print_footercenter:
     print.printer_\\HOLIFIELD-DESK\HP_PSC_1500_series.print_footerleft: &PT
     print.printer_\\HOLIFIELD-DESK\HP_PSC_1500_series.print_footerright: &D
     print.printer_\\HOLIFIELD-DESK\HP_PSC_1500_series.print_headercenter:
     print.printer_\\HOLIFIELD-DESK\HP_PSC_1500_series.print_headerleft: &T
     print.printer_\\HOLIFIELD-DESK\HP_PSC_1500_series.print_headerright: &U
     print.printer_\\HOLIFIELD-DESK\HP_PSC_1500_series.print_in_color: true
     print.printer_\\HOLIFIELD-DESK\HP_PSC_1500_series.print_margin_bottom: 0.5
     print.printer_\\HOLIFIELD-DESK\HP_PSC_1500_series.print_margin_left: 0.5
     print.printer_\\HOLIFIELD-DESK\HP_PSC_1500_series.print_margin_right: 0.5
     print.printer_\\HOLIFIELD-DESK\HP_PSC_1500_series.print_margin_top: 0.5
     print.printer_\\HOLIFIELD-DESK\HP_PSC_1500_series.print_oddpages: true
     print.printer_\\HOLIFIELD-DESK\HP_PSC_1500_series.print_orientation: 0
     print.printer_\\HOLIFIELD-DESK\HP_PSC_1500_series.print_pagedelay: 500
     print.printer_\\HOLIFIELD-DESK\HP_PSC_1500_series.print_paper_data: 1
     print.printer_\\HOLIFIELD-DESK\HP_PSC_1500_series.print_paper_height: 11.00
     print.printer_\\HOLIFIELD-DESK\HP_PSC_1500_series.print_paper_size: 0
     print.printer_\\HOLIFIELD-DESK\HP_PSC_1500_series.print_paper_size_type: 0
     print.printer_\\HOLIFIELD-DESK\HP_PSC_1500_series.print_paper_size_unit: 0
     print.printer_\\HOLIFIELD-DESK\HP_PSC_1500_series.print_paper_width: 8.50
     print.printer_\\HOLIFIELD-DESK\HP_PSC_1500_series.print_reversed: false
     print.printer_\\HOLIFIELD-DESK\HP_PSC_1500_series.print_scaling: 1.00
     print.printer_\\HOLIFIELD-DESK\HP_PSC_1500_series.print_shrink_to_fit: true
     print.printer_\\HOLIFIELD-DESK\HP_PSC_1500_series.print_to_file: false
     print.printer_\\OC7481988623867\HP_PSC_1500_series.print_bgcolor: false
     print.printer_\\OC7481988623867\HP_PSC_1500_series.print_bgimages: false
     print.printer_\\OC7481988623867\HP_PSC_1500_series.print_command:
     print.printer_\\OC7481988623867\HP_PSC_1500_series.print_downloadfonts: false
     print.printer_\\OC7481988623867\HP_PSC_1500_series.print_evenpages: true
     print.printer_\\OC7481988623867\HP_PSC_1500_series.print_footercenter:
     print.printer_\\OC7481988623867\HP_PSC_1500_series.print_footerleft: &PT
     print.printer_\\OC7481988623867\HP_PSC_1500_series.print_footerright: &D
     print.printer_\\OC7481988623867\HP_PSC_1500_series.print_headercenter:
     print.printer_\\OC7481988623867\HP_PSC_1500_series.print_headerleft: &T
     print.printer_\\OC7481988623867\HP_PSC_1500_series.print_headerright: &U
     print.printer_\\OC7481988623867\HP_PSC_1500_series.print_in_color: true
     print.printer_\\OC7481988623867\HP_PSC_1500_series.print_margin_bottom: 0.5
     print.printer_\\OC7481988623867\HP_PSC_1500_series.print_margin_left: 0.5
     print.printer_\\OC7481988623867\HP_PSC_1500_series.print_margin_right: 0.5
     print.printer_\\OC7481988623867\HP_PSC_1500_series.print_margin_top: 0.5
     print.printer_\\OC7481988623867\HP_PSC_1500_series.print_oddpages: true
     print.printer_\\OC7481988623867\HP_PSC_1500_series.print_orientation: 0
     print.printer_\\OC7481988623867\HP_PSC_1500_series.print_pagedelay: 500
     print.printer_\\OC7481988623867\HP_PSC_1500_series.print_paper_data: 1
     print.printer_\\OC7481988623867\HP_PSC_1500_series.print_paper_height: 11.00
     print.printer_\\OC7481988623867\HP_PSC_1500_series.print_paper_size: 2
     print.printer_\\OC7481988623867\HP_PSC_1500_series.print_paper_size_type: 0
     print.printer_\\OC7481988623867\HP_PSC_1500_series.print_paper_size_unit: 0
     print.printer_\\OC7481988623867\HP_PSC_1500_series.print_paper_width: 8.50
     print.printer_\\OC7481988623867\HP_PSC_1500_series.print_reversed: false
     print.printer_\\OC7481988623867\HP_PSC_1500_series.print_scaling: 1.00
     print.printer_\\OC7481988623867\HP_PSC_1500_series.print_shrink_to_fit: true
     print.printer_\\OC7481988623867\HP_PSC_1500_series.print_to_file: false
     print.printer_WF-2530_Series(Network).print_bgcolor: false
     print.printer_WF-2530_Series(Network).print_bgimages: false
     print.printer_WF-2530_Series(Network).print_colorspace:
     print.printer_WF-2530_Series(Network).print_command:
     print.printer_WF-2530_Series(Network).print_downloadfonts: false
     print.printer_WF-2530_Series(Network).print_duplex: 1515870810
     print.printer_WF-2530_Series(Network).print_edge_bottom: 0
     print.printer_WF-2530_Series(Network).print_edge_left: 0
     print.printer_WF-2530_Series(Network).print_edge_right: 0
     print.printer_WF-2530_Series(Network).print_edge_top: 0
     print.printer_WF-2530_Series(Network).print_evenpages: true
     print.printer_WF-2530_Series(Network).print_footercenter:
     print.printer_WF-2530_Series(Network).print_footerleft: &PT
     print.printer_WF-2530_Series(Network).print_footerright: &D
     print.printer_WF-2530_Series(Network).print_headercenter:
     print.printer_WF-2530_Series(Network).print_headerleft: &T
     print.printer_WF-2530_Series(Network).print_headerright: &U
     print.printer_WF-2530_Series(Network).print_in_color: true
     print.printer_WF-2530_Series(Network).print_margin_bottom: 0.5
     print.printer_WF-2530_Series(Network).pr