Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

i rented a movie on google play. it won't play. i get a message that says "there was a problem playing the video on this browser. help!

  • 2 replies
  • 8 have this problem
  • 7 views
  • Last reply by inabind

more options

i rented the movie and proceeded to go to google play to view it. it acts like it is loading, but the screen turns black and a message says "there was a problem playing the video on this browser. try the Play Movies & TV Chrome app. learn how to install Chrome and the Chrome app here". problem is: i've attempted to download Chrome (which i don't like) but it doesn't seem to take. i even rebooted. google doesn't open up in Chrome. i really want to watch this movie!! help!!

i rented the movie and proceeded to go to google play to view it. it acts like it is loading, but the screen turns black and a message says "there was a problem playing the video on this browser. try the Play Movies & TV Chrome app. learn how to install Chrome and the Chrome app here". problem is: i've attempted to download Chrome (which i don't like) but it doesn't seem to take. i even rebooted. google doesn't open up in Chrome. i really want to watch this movie!! help!!

All Replies (2)

more options

Chosen Solution

more options

i got chrome to download finally. the movie (bulllitt) played perfectly. thank you for your help.