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I have Firefox version 41 and Windows 10, and Firefox is "not responding" and crashes continuously. How can I fix this?

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

Carrie8554
Carrie8554
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Crashes occur on facebook, generally while playing games, on gmail's inbox, or any website I'm trying to view. I've even considered switching to Chrome but I like Firefox better.

Crashes occur on facebook, generally while playing games, on gmail's inbox, or any website I'm trying to view. I've even considered switching to Chrome but I like Firefox better.

All Replies (2)

FredMcD
FredMcD
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check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Make sure your Java (Not JavaScript) is up to date Verify Java and Find Out-of-Date Versions {web link}

Version 8 Update 60 Release date August 18, 2015

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

FredMcD
FredMcD
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29