A Fresh installation of Firefox Hangs my Computer
I am running Windows 10, and have recently started experiencing trouble with Firefox. After trying a lot of other solutions from the support forums (including creating a new Firefox profile), I uninstalled and reinstalled Firefox from a fresh download. I experience the same trouble: very shortly after starting Firefox, I hear constant disk activity, and Firefox becomes unresponsive. My only choice at that point is to end the program using the red "X" (program close button). As soon as I do this the disk activity ends and the computer runs normally.
I cannot include troubleshooting information with this post because I can't keep Firefox running long enough.
The same performance issues happen with Firefox running in Safe mode. I had to resort to Microsoft Edge to post this question.
Any troubleshooting assistance would be greatly appreciated.
Thanks.
Modified by JZ
All Replies (13)
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?
While still in Safe Mode,
Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.
Also, check for crash reports.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
Once again I am forced to use Edge to respond, because Firefox immediately becomes non-responsive. I was able to copy the data (below) only after starting Firefox with a "Refresh".
Firefox seems to be stable today while running in SAFE mode.
Application Basics
Name: Firefox Version: 41.0 Build ID: 20150917150946 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0 Multiprocess Windows: 0/1 (default: false)
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name: Norton Toolbar Version: 2015.5.4.10 Enabled: false ID: {EBA722F5-038F-4CAF-9EE2-545A221628BC}
Name: Starfield Zoom Version: 1.2 Enabled: false ID: zoomext@starfield
Name: WBE Paste Version: 1.2 Enabled: false ID: wbepaste@starfield
Graphics
Adapter Description: NVIDIA GeForce 8400 GS Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 512 Asynchronous Pan/Zoom: none ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 Device ID: 0x06e4 Direct2D Enabled: true DirectWrite Enabled: true (10.0.10240.16430) Driver Date: 6-29-2015 Driver Version: 9.18.13.4174 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 11631462 Supports Hardware H264 Decoding: true Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 8400 GS Direct3D11 vs_4_0 ps_4_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 (#0) Error: Failed to create the graphics startup lockfile. (#1) Error: Failed to create the graphics startup lockfile. (#2) Error: Failed to create the graphics startup lockfile. (#3) Error: Failed to create the graphics startup lockfile.
Important Modified Preferences
browser.cache.disk.capacity: 1048576 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 3 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.startup.homepage_override.buildID: 20150917150946 browser.startup.homepage_override.mstone: 41.0 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 41.0 gfx.direct3d.last_used_feature_level_idx: 1 gfx.driver-init.appVersion: 41.0 gfx.driver-init.deviceID: 0x06e4 gfx.driver-init.driverVersion: 9.18.13.4174 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf privacy.sanitize.migrateFx3Prefs: true
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8
NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC
NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC
NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC
NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2
Experimental Features
Here are crash reports:
https://crash-stats.mozilla.com/report/index/bp-c7818bd4-b1be-440a-9c4b-60cb32150930
https://crash-stats.mozilla.com/report/index/bp-bbf687d0-27d7-4f68-a502-4201c2150930
https://crash-stats.mozilla.com/report/index/bp-c3ef3054-7ce7-4cb5-98bb-e90dd2150930
https://crash-stats.mozilla.com/report/index/bp-c3ef3054-7ce7-4cb5-98bb-e90dd2150930
https://crash-stats.mozilla.com/report/index/bp-bab220dc-54a7-4325-8a80-8b9502150918
https://crash-stats.mozilla.com/report/index/bp-898b13c4-45f9-4740-a665-881d02150914
https://crash-stats.mozilla.com/report/index/bp-a6d359b5-ac94-4d54-bf3a-65a6e2150910
https://crash-stats.mozilla.com/report/index/bp-0726b43f-af18-4a17-94f2-ec5102150910
https://crash-stats.mozilla.com/report/index/bp-0baf3f63-78df-4519-95c9-5affd2150907
Please advise if I can provide additional data for this case.
Thank you for helping!!
JZ
(#0) Error: Failed to create the graphics startup lockfile. (#1) Error: Failed to create the graphics startup lockfile. (#2) Error: Failed to create the graphics startup lockfile. (#3) Error: Failed to create the graphics startup lockfile.
The crash report flagged these programs;
bp-c7818bd4-b1be-440a-9c4b-60cb32150930
Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation
cclib.dll = Antivirus Control Center
coUICtlr.dll = Norton Identity Safe
coWPPlg.dll = Norton Confidential
coFFPl40 = Norton Identity Safe ++++++++++++++++++++++++++++++++++++++ bp-c3ef3054-7ce7-4cb5-98bb-e90dd2150930
Signature hang ++++++++++++++++++++++++++++++++++++++ bp-bbf687d0-27d7-4f68-a502-4201c2150930
Signature hang
Process Type plugin Shockwave Flash Version: 19.0.0.185
check this:
- see if there are updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
- disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also:
I have completed the troubleshooting steps listed above.
Unless I run in Safe mode, the problem still exists: Firefox becomes unresponsive shortly after launch.
There are no new crash reports since this morning, but here is the new Support data:
Application Basics
Name: Firefox Version: 41.0 Build ID: 20150917150946 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0 Multiprocess Windows: 0/1 (default: false)
Crash Reports for the Last 3 Days
Report ID: bp-6f9045da-82c1-4b70-97f4-f53282150930 Submitted: 10 hours ago
Report ID: bp-070028d9-66dd-4b34-9861-1688b2150930 Submitted: 10 hours ago
Report ID: bp-911bc0cb-3ee4-46aa-b652-d04d62150930 Submitted: 10 hours ago
Report ID: bp-2886887a-60eb-447d-8cd2-4238e2150930 Submitted: 10 hours ago
Report ID: bp-c7818bd4-b1be-440a-9c4b-60cb32150930 Submitted: 10 hours ago
Report ID: bp-bbf687d0-27d7-4f68-a502-4201c2150930 Submitted: 10 hours ago
Report ID: bp-c3ef3054-7ce7-4cb5-98bb-e90dd2150930 Submitted: 10 hours ago
All Crash Reports
Extensions
Name: Norton Toolbar Version: 2015.5.4.10 Enabled: false ID: {EBA722F5-038F-4CAF-9EE2-545A221628BC}
Name: Starfield Zoom Version: 1.2 Enabled: false ID: zoomext@starfield
Name: WBE Paste Version: 1.2 Enabled: false ID: wbepaste@starfield
Graphics
Adapter Description: NVIDIA GeForce 8400 GS Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 512 Asynchronous Pan/Zoom: none ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 Device ID: 0x06e4 DirectWrite Enabled: false (10.0.10240.16430) Driver Date: 8-17-2015 Driver Version: 9.18.13.4181 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Subsys ID: 11631462 Supports Hardware H264 Decoding: false Vendor ID: 0x10de windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
Important Modified Preferences
browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 3 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150917150946 browser.startup.homepage: http://www.foxnews.com/|http://www.jsonline.com/|https://www.ecu.com/|https://jszcbf.wordpress.com/wp-admin/|http://www. browser.startup.homepage_override.buildID: 20150917150946 browser.startup.homepage_override.mstone: 41.0 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 41.0 gfx.direct3d.last_used_feature_level_idx: 1 gfx.driver-init.appVersion: 41.0 gfx.driver-init.deviceID: 0x06e4 gfx.driver-init.driverVersion: 9.18.13.4181 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.lastUpdate: 1443628605 media.gmp-eme-adobe.version: 13 media.gmp-gmpopenh264.lastUpdate: 1443628605 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150917150946 media.gmp-manager.lastCheck: 1443628601 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1443629908 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1443629908
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8
NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC
NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC
NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC
NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2
Experimental Features
Thanks for your continued support!
JZ
Additional information: Firefox becomes non-responsive in SAFE mode as well.
hi, please go to the firefox menu ≡ > help ? > about firefox - you should get an update to 41.0.1 there, which we hope will fix this issue!
Error: browser.startup.homepage:
http://www.foxnews.com/| http://www.jsonline.com/| https://www.ecu.com/| https://jszcbf.wordpress.com/wp-admin/| http://www.
Check the last link.
Response to Fred McD: I don't know where the additional (incomplete) link text came from. It is not part of the Home page group of sites that open at startup.
Response to Phillipp: The update seems to have resolved the problem, at least for the moment. I will continue to monitor for a few days, and advise if I have additional trouble. What changed with this update?
the update contained a fix for various stability issues and the cause for the increased "firefox not responding" issue that could be identified so far: https://www.mozilla.org/en-US/firefox/41.0.1/releasenotes/
Two hours later - still stable.
Update one day later:
Generally stable, but getting two constant errors. One is the familiar "Unresponsive script" error that hangs Firefox, and the other addresses the Flash plugin. Both of these are frequent and both hang up the browser.
Application Basics
Name: Firefox Version: 41.0.1 Build ID: 20150929144111 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0 Multiprocess Windows: 0/1 (default: false)
Crash Reports for the Last 3 Days
Report ID: bp-6f9045da-82c1-4b70-97f4-f53282150930 Submitted: 2 days ago
Report ID: bp-070028d9-66dd-4b34-9861-1688b2150930 Submitted: 2 days ago
Report ID: bp-911bc0cb-3ee4-46aa-b652-d04d62150930 Submitted: 2 days ago
Report ID: bp-2886887a-60eb-447d-8cd2-4238e2150930 Submitted: 2 days ago
Report ID: bp-c7818bd4-b1be-440a-9c4b-60cb32150930 Submitted: 2 days ago
Report ID: bp-bbf687d0-27d7-4f68-a502-4201c2150930 Submitted: 2 days ago
Report ID: bp-c3ef3054-7ce7-4cb5-98bb-e90dd2150930 Submitted: 2 days ago
All Crash Reports
Extensions
Name: Norton Toolbar Version: 2015.5.4.10 Enabled: false ID: {EBA722F5-038F-4CAF-9EE2-545A221628BC}
Name: Starfield Zoom Version: 1.2 Enabled: false ID: zoomext@starfield
Name: WBE Paste Version: 1.2 Enabled: false ID: wbepaste@starfield
Graphics
Adapter Description: NVIDIA GeForce 8400 GS Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 512 Asynchronous Pan/Zoom: none ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 Device ID: 0x06e4 Direct2D Enabled: true DirectWrite Enabled: true (10.0.10240.16430) Driver Date: 8-17-2015 Driver Version: 9.18.13.4181 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 11631462 Supports Hardware H264 Decoding: true Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 8400 GS Direct3D11 vs_4_0 ps_4_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
Important Modified Preferences
browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 3 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150929144111 browser.startup.homepage: http://www.foxnews.com/|http://www.jsonline.com/|https://www.ecu.com/|https://jszcbf.wordpress.com/wp-admin/|http://www. browser.startup.homepage_override.buildID: 20150929144111 browser.startup.homepage_override.mstone: 41.0.1 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 41.0.1 gfx.direct3d.last_used_feature_level_idx: 1 gfx.driver-init.appVersion: 41.0.1 gfx.driver-init.deviceID: 0x06e4 gfx.driver-init.driverVersion: 9.18.13.4181 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.lastUpdate: 1443628605 media.gmp-eme-adobe.version: 13 media.gmp-gmpopenh264.lastUpdate: 1443628605 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150929144111 media.gmp-manager.lastCheck: 1443813120 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1443629908 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_Brother_MFC-7840W_Printer.print_bgcolor: false print.printer_Brother_MFC-7840W_Printer.print_bgimages: false print.printer_Brother_MFC-7840W_Printer.print_duplex: -437918235 print.printer_Brother_MFC-7840W_Printer.print_edge_bottom: 0 print.printer_Brother_MFC-7840W_Printer.print_edge_left: 0 print.printer_Brother_MFC-7840W_Printer.print_edge_right: 0 print.printer_Brother_MFC-7840W_Printer.print_edge_top: 0 print.printer_Brother_MFC-7840W_Printer.print_evenpages: true print.printer_Brother_MFC-7840W_Printer.print_footercenter: print.printer_Brother_MFC-7840W_Printer.print_footerleft: &PT print.printer_Brother_MFC-7840W_Printer.print_footerright: &D print.printer_Brother_MFC-7840W_Printer.print_headercenter: print.printer_Brother_MFC-7840W_Printer.print_headerleft: &T print.printer_Brother_MFC-7840W_Printer.print_headerright: &U print.printer_Brother_MFC-7840W_Printer.print_in_color: true print.printer_Brother_MFC-7840W_Printer.print_margin_bottom: 0.5 print.printer_Brother_MFC-7840W_Printer.print_margin_left: 0.5 print.printer_Brother_MFC-7840W_Printer.print_margin_right: 0.5 print.printer_Brother_MFC-7840W_Printer.print_margin_top: 0.5 print.printer_Brother_MFC-7840W_Printer.print_oddpages: true print.printer_Brother_MFC-7840W_Printer.print_orientation: 0 print.printer_Brother_MFC-7840W_Printer.print_page_delay: 50 print.printer_Brother_MFC-7840W_Printer.print_paper_data: 1 print.printer_Brother_MFC-7840W_Printer.print_paper_height: 11.00 print.printer_Brother_MFC-7840W_Printer.print_paper_name: print.printer_Brother_MFC-7840W_Printer.print_paper_size_type: 0 print.printer_Brother_MFC-7840W_Printer.print_paper_size_unit: 0 print.printer_Brother_MFC-7840W_Printer.print_paper_width: 8.50 print.printer_Brother_MFC-7840W_Printer.print_resolution: -437918235 print.printer_Brother_MFC-7840W_Printer.print_reversed: false print.printer_Brother_MFC-7840W_Printer.print_scaling: 1.00 print.printer_Brother_MFC-7840W_Printer.print_shrink_to_fit: true print.printer_Brother_MFC-7840W_Printer.print_to_file: false print.printer_Brother_MFC-7840W_Printer.print_unwriteable_margin_bottom: 0 print.printer_Brother_MFC-7840W_Printer.print_unwriteable_margin_left: 0 print.printer_Brother_MFC-7840W_Printer.print_unwriteable_margin_right: 0 print.printer_Brother_MFC-7840W_Printer.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1443629908
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: true Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8
NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC
NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC
NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC
NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2
Experimental Features
I am disabling Flash Protected Mode and will advise if this situation improves.
Another update:
Firefox crashed earlier today. Crash report submitted; here is the support info listing the crash report number.
Application Basics
Name: Firefox Version: 41.0.1 Build ID: 20150929144111 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0 Multiprocess Windows: 0/1 (default: false)
Crash Reports for the Last 3 Days
Report ID: bp-33c7ec58-be27-48fd-854d-251b12151005 Submitted: 22 minutes ago
All Crash Reports
Extensions
Name: Norton Toolbar Version: 2015.5.4.10 Enabled: false ID: {EBA722F5-038F-4CAF-9EE2-545A221628BC}
Name: Starfield Zoom Version: 1.2 Enabled: false ID: zoomext@starfield
Name: WBE Paste Version: 1.2 Enabled: false ID: wbepaste@starfield
Graphics
Adapter Description: NVIDIA GeForce 8400 GS Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 512 Asynchronous Pan/Zoom: none ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 Device ID: 0x06e4 Direct2D Enabled: true DirectWrite Enabled: true (10.0.10240.16430) Driver Date: 8-17-2015 Driver Version: 9.18.13.4181 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 11631462 Supports Hardware H264 Decoding: true Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 8400 GS Direct3D11 vs_4_0 ps_4_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
Important Modified Preferences
browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 3 browser.download.importedFromSqlite: true browser.download.useDownloadDir: false browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150929144111 browser.startup.homepage: http://www.foxnews.com/|http://www.jsonline.com/|https://www.ecu.com/|https://jszcbf.wordpress.com/wp-admin/|http://www. browser.startup.homepage_override.buildID: 20150929144111 browser.startup.homepage_override.mstone: 41.0.1 dom.apps.reset-permissions: true dom.ipc.plugins.flash.disable-protected-mode: true dom.mozApps.used: true extensions.lastAppVersion: 41.0.1 gfx.direct3d.last_used_feature_level_idx: 1 gfx.driver-init.appVersion: 41.0.1 gfx.driver-init.deviceID: 0x06e4 gfx.driver-init.driverVersion: 9.18.13.4181 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.lastUpdate: 1444008613 media.gmp-eme-adobe.version: 14 media.gmp-gmpopenh264.lastUpdate: 1443628605 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150929144111 media.gmp-manager.lastCheck: 1444008609 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1443629908 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npnv3dv: 0 plugin.state.npnv3dvstreaming: 0 print.printer_Brother_MFC-7840W_Printer.print_bgcolor: false print.printer_Brother_MFC-7840W_Printer.print_bgimages: false print.printer_Brother_MFC-7840W_Printer.print_duplex: -437918235 print.printer_Brother_MFC-7840W_Printer.print_edge_bottom: 0 print.printer_Brother_MFC-7840W_Printer.print_edge_left: 0 print.printer_Brother_MFC-7840W_Printer.print_edge_right: 0 print.printer_Brother_MFC-7840W_Printer.print_edge_top: 0 print.printer_Brother_MFC-7840W_Printer.print_evenpages: true print.printer_Brother_MFC-7840W_Printer.print_footercenter: print.printer_Brother_MFC-7840W_Printer.print_footerleft: &PT print.printer_Brother_MFC-7840W_Printer.print_footerright: &D print.printer_Brother_MFC-7840W_Printer.print_headercenter: print.printer_Brother_MFC-7840W_Printer.print_headerleft: &T print.printer_Brother_MFC-7840W_Printer.print_headerright: &U print.printer_Brother_MFC-7840W_Printer.print_in_color: true print.printer_Brother_MFC-7840W_Printer.print_margin_bottom: 0.5 print.printer_Brother_MFC-7840W_Printer.print_margin_left: 0.5 print.printer_Brother_MFC-7840W_Printer.print_margin_right: 0.5 print.printer_Brother_MFC-7840W_Printer.print_margin_top: 0.5 print.printer_Brother_MFC-7840W_Printer.print_oddpages: true print.printer_Brother_MFC-7840W_Printer.print_orientation: 0 print.printer_Brother_MFC-7840W_Printer.print_page_delay: 50 print.printer_Brother_MFC-7840W_Printer.print_paper_data: 1 print.printer_Brother_MFC-7840W_Printer.print_paper_height: 11.00 print.printer_Brother_MFC-7840W_Printer.print_paper_name: print.printer_Brother_MFC-7840W_Printer.print_paper_size_type: 0 print.printer_Brother_MFC-7840W_Printer.print_paper_size_unit: 0 print.printer_Brother_MFC-7840W_Printer.print_paper_width: 8.50 print.printer_Brother_MFC-7840W_Printer.print_resolution: -437918235 print.printer_Brother_MFC-7840W_Printer.print_reversed: false print.printer_Brother_MFC-7840W_Printer.print_scaling: 1.00 print.printer_Brother_MFC-7840W_Printer.print_shrink_to_fit: true print.printer_Brother_MFC-7840W_Printer.print_to_file: false print.printer_Brother_MFC-7840W_Printer.print_unwriteable_margin_bottom: 0 print.printer_Brother_MFC-7840W_Printer.print_unwriteable_margin_left: 0 print.printer_Brother_MFC-7840W_Printer.print_unwriteable_margin_right: 0 print.printer_Brother_MFC-7840W_Printer.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1443629908
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: true Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8
NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC
NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC
NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC
NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2
Experimental Features
Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation
IPSEng32.dll = Symantec Intrusion Detection
This is for Sumo's Related Bugs 1181142 ASSIGNED --- crash in strncpy | js::DecompileValueGenerator(JSContext*, int, JS::Handle<T>, JS::Handle<T>, int)
Make sure your Java (Not JavaScript) is up to date Verify Java and Find Out-of-Date Versions {web link}
Version 8 Update 60 Release date August 18, 2015
Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration