Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why does it look like my folder has no email, but if I select it above i can see it in the preview pane?

  • 3 replies
  • 4 have this problem
  • 2 views
  • Last reply by Toad-Hall

more options

Two of my folders look like they are empty, but if I click around, the emails are there, you just can't see the sender, date, subject above the preview pane. If i click and "invisible" email, I can see the whole email in the preview pane.

My trash folder was doing this for a while, and now another folder is doing the same thing.

Thanks.

Two of my folders look like they are empty, but if I click around, the emails are there, you just can't see the sender, date, subject above the preview pane. If i click and "invisible" email, I can see the whole email in the preview pane. My trash folder was doing this for a while, and now another folder is doing the same thing. Thanks.
Attached screenshots

Chosen solution

select the folder to show the 'invisible list' Click on the far right icon which shows you available 'column headers' and select 'reset columns to default'. see image below as an aid.

Read this answer in context 👍 2

All Replies (3)

more options

Right click the problem folder and select Properties. Then Repair Folder.

more options

That didn't help. It did make all the emails new again, but I still can't see them.

more options

Chosen Solution

select the folder to show the 'invisible list' Click on the far right icon which shows you available 'column headers' and select 'reset columns to default'. see image below as an aid.