Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I tkink i got a virus from firefox alert when i clicked to go on internet. how can i fix this ?

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

more options

Using internet is running really slow and stops responding.

Using internet is running really slow and stops responding.

All Replies (3)

more options

. Whenever you get a message / popup that software / files need to be updated;

DO NOT USE ANY OF THE PROVIDED LINKS

While this may be a legitimate message, it could also be Malware or a Virus. Any time you want or need to check for upgrades, go to the web site of the True Owner of the program in question. For example, to check out Firefox, go to Mozilla.org. {web link}

You can sent a report to The FBI via their web site Internet Crime Complaint Center (IC3) {web link}

You can also report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}


You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

more options

Thank You FredMcD.

I have ran my cleaners and scanned whole system but nothing was detected. I will try the Information above and see what happens.
more options

Glad to help. Safe Surfing.