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Suddenly get error msg when try to go to myYahoo home page.

  • 1 reply
  • 1 has this problem
  • 20 views
  • Last reply by cor-el

ShyLion
ShyLion
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Mar 4th 2016, about 4:00 PM PST, no longer can access MYYahoo from FireFox. Works fine on Safari.

Mar 4th 2016, about 4:00 PM PST, no longer can access MYYahoo from FireFox. Works fine on Safari.

Modified by cor-el

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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I had missed the Troubleshooting data that you added to this reply so I will unlock it and lock the other question instead.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove the Cookies" from websites that cause problems.

  • Firefox > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (3-bar button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: 3-bar button/Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window