Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Need a contact for XMarks as it is locked on top of Firefox so I cannot browse.

Empress23
Empress23
more options

Does anyone know any way to contact support for the extension to XMarks? I have searched all over their site to no avail.

I am in a serious Catch-22 situation. I stopped using Xmarks many months ago and have forgotten my login. The domain where my email account was no longer exists, and without my login I cannot change my email address. Without a good email address I cannot get a new password.

Unfortunately with each update of XMarks the display box to login has gotten smaller and I have never found the handles to drag to make it larger. I just installed Windows 10 and now the XMarks log in box is smaller and the "X" to close it is not available no matter what I do. And the box has control so that I cannot get to Firefox to uninstall the XMarks extension. I am truly boxed in.

Any help will be much appreciated.

Does anyone know any way to contact support for the extension to XMarks? I have searched all over their site to no avail. I am in a serious Catch-22 situation. I stopped using Xmarks many months ago and have forgotten my login. The domain where my email account was no longer exists, and without my login I cannot change my email address. Without a good email address I cannot get a new password. Unfortunately with each update of XMarks the display box to login has gotten smaller and I have never found the handles to drag to make it larger. I just installed Windows 10 and now the XMarks log in box is smaller and the "X" to close it is not available no matter what I do. And the box has control so that I cannot get to Firefox to uninstall the XMarks extension. I am truly boxed in. Any help will be much appreciated.

Chosen solution

Start Firefox in the Firefox SafeMode, and disable or remove that Xmarks extension.

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

Read this answer in context 👍 0

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
more options

http://www.xmarks.com/ http://www.xmarks.com/about/help

Empress23
Empress23 Question owner
more options

the-edmeister, thanks for the reply, but I have searched all over XMarks help, but it doesn't help because the only way they say to disable or remove XMarks is through the Firefox menu. I cannot use anything or do anything through Firefox browser because XMarks sign in box has control until I log In or close it. As described above, I cannot do either of those things. I will have to use some other browser after loving Firefox for 16 years.

the-edmeister
the-edmeister
  • Moderator
more options

Chosen Solution

Start Firefox in the Firefox SafeMode, and disable or remove that Xmarks extension.

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).